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Employee Management
One brand, many locations: 7 expert lessons for keeping beauty and wellness brands consistent
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One brand, many locations: 7 expert lessons for keeping beauty and wellness brands consistent
Leaders of FS Cut & Color, Cookie Cutters Haircuts for Kids and Genesis Lifestyle Medicine share how they keep locations aligned without issuing orders.
Cheryl Cole
Coach the human, automate the volume: what a front desk manager can finally see
Providers get coached on numbers. The front desk gets coached on “be warmer.” Here is what changes when every call has a score and the routine calls have somewhere else to go.
Drisha Sinha
Spa staff management guide: hiring, scheduling, commissions, and retention
The complete guide to spa staff management: hiring therapists and estheticians, scheduling, commission structures, preventing burnout, and improving retention. Built on Zenoti 2026 benchmark data.
Cheryl Cole
The multi-location blind spot: Why your salon or spa’s front desk data is incomplete
You track revenue, providers, and retail across every location. But can you see which front desk is converting callers? Most multi-location owners can't.
Cheryl Cole
The conversation after the conversation: What call transcripts reveal about your salon or medspa
57% of guests book by phone, but most owners have no idea what's being said. Here's what call transcripts reveal.
Cheryl Cole
Are AI receptionists the future for beauty and wellness businesses?
As salons, spas, and gyms face growing demand for always-on service, could AI receptionists be the answer? Explore the future of client care.
Rosie Greaves
The future of all-in-one software for massage therapy: How tech is transforming client experience and business growth
Boost bookings, streamline operations, and grow client loyalty with all-in-one solutions. Explore must-have features of the best massage therapy software.
Grace Trumpfeller
Quick guide: 2025 U.S. tax changes for beauty and wellness businesses
Explore what you can expect from new tax laws at a glance.
Emily Holzer
9 ways to reduce staff turnover in salons and spas in 2026
Is staff turnover costing you? Use these retention strategies to keep your best providers and build a thriving team.
Cheryl Cole
From facials to tech-driven skincare: The esthetician’s role is evolving — are you ready?
Learn how estheticians blend hands-on care with AI-powered personalization and upsells — perfect for clients and future-ready spa pros.
Cheryl Cole