AI - Your Competitive Advantage
The Zenoti Difference - Built for You.
Support You Can Count On.
Why Switch? Real Results, Real Impact.
Get Product DemoAI - Your Competitive Advantage
The Zenoti Difference - Built for You.
Support You Can Count On.
Why Switch? Real Results, Real Impact.
Get Product DemoZenoti Surcharge helps you keep more of what you earn by automatically passing processing fees to guests who choose to pay by credit card, in a transparent and compliant fashion.
Every credit card payment quietly eats into your margins, typically costing 2–4% per transaction. Zenoti Surcharge helps protect your margins by applying a surcharge when guests choose to pay by credit card. Surcharging is increasingly common across US businesses, with over 30% now passing on processing fees, and most guests already expect it. Guests who prefer not to pay the surcharge can simply choose debit cards or other payment methods.
Stay aligned with card network rules and state-level regulation automatically.
Enable surcharge across all locations or specific locations, and choose whether to pass the full fee or only a portion to guests.
Guests follow the same checkout flow as before with no new steps.
Works seamlessly across POS, Webstore, CMA, Mirror Mode, and payment terminals.
Once enabled, surcharge applies only to credit card transactions. Debit cards are automatically excluded.
At checkout, guests see a clear, upfront notification that a surcharge applies when paying by credit card.
Zenoti automatically detects whether the card is a credit card, including saved cards, and calculates the surcharge during payment.
The surcharge is applied automatically, with no manual steps required by the staff.
Access detailed surcharge reports to track savings and understand overall financial impact.
Built to align with U.S. surcharging norms and guest expectations in service-based businesses.
Fully automated with no changes to staff or guest checkout flow.
Surcharge amounts are clearly displayed at checkout and on receipts.
Supports required card network notifications and provides guidance on signage and disclosures.
Choose whether to recover the full credit card fee or a portion of it.
Enable or disable surcharge by center, giving flexibility across locations.
Gain visibility into recovered fees to support smarter business decisions.
Carly Gordineer
General Manager, Van Michael Salon
Savings depend on your credit card volume, but many businesses recover a significant portion of their credit card processing fees.
No. Debit cards are excluded from surcharging as per regulations.
Yes, surcharging on credit cards is permitted in most U.S. states. Some states restrict surcharging, including Massachusetts, Connecticut, and Maine. Colorado enforces a 2% surcharge cap.
Most guests are already familiar with surcharges across other industries. Acceptance is high when the surcharge is communicated upfront.
