Save up to 100% of your credit card fees
Zenoti Surcharge helps you keep more of what you earn by automatically passing processing fees to guests who choose to pay by credit card, in a transparent and compliant fashion.
Compliant credit card surcharging for salons & spas, medspas and fitness businesses
Every credit card payment quietly eats into your margins, typically costing 2–4% per transaction. Zenoti Surcharge helps protect your margins by applying a surcharge when guests choose to pay by credit card. Surcharging is increasingly common across US businesses, with over 30% now passing on processing fees, and most guests already expect it. Guests who prefer not to pay the surcharge can simply choose debit cards or other payment methods.
Compliance by design
Stay aligned with card network rules and state-level regulation automatically.
Flexible setup
Enable surcharge across all locations or specific locations, and choose whether to pass the full fee or only a portion to guests.
Seamless checkout
Guests follow the same checkout flow as before with no new steps.
All channels covered
Works seamlessly across POS, Webstore, CMA, Mirror Mode, and payment terminals.
Seamless checkout for guests
Once enabled, surcharge applies only to credit card transactions. Debit cards are automatically excluded.
At checkout, guests see a clear, upfront notification that a surcharge applies when paying by credit card.
Zenoti automatically detects whether the card is a credit card, including saved cards, and calculates the surcharge during payment.
The surcharge is applied automatically, with no manual steps required by the staff.
Access detailed surcharge reports to track savings and understand overall financial impact.
Keep more of what you earn
Built to align with U.S. surcharging norms and guest expectations in service-based businesses.
Seamless checkout experience
Fully automated with no changes to staff or guest checkout flow.
Transparency
Surcharge amounts are clearly displayed at checkout and on receipts.
Compliant by design
Supports required card network notifications and provides guidance on signage and disclosures.
Flexible fee
Choose whether to recover the full credit card fee or a portion of it.
Center-level control
Enable or disable surcharge by center, giving flexibility across locations.
Detailed surcharge reporting
Gain visibility into recovered fees to support smarter business decisions.
“As business costs increased, and credit card fees increased, we really thought that surcharging would be a way to bring some money back to our bottom line without having to consistently increase our prices to try to keep up with changing costs.”
Carly Gordineer
General Manager, Van Michael Salon
FAQ
Savings depend on your credit card volume, but many businesses recover a significant portion of their credit card processing fees.
No. Debit cards are excluded from surcharging as per regulations.
Yes, surcharging on credit cards is permitted in most U.S. states. Some states restrict surcharging, including Massachusetts, Connecticut, and Maine. Colorado enforces a 2% surcharge cap.
Most guests are already familiar with surcharges across other industries. Acceptance is high when the surcharge is communicated upfront.
