Zenoti
Automated Upsells and Add-ons

Every Booking Is Just the Beginning

Transform regular appointments into powerful revenue streams. With Zenoti’s intelligent upsell engine, salons and spas effortlessly enhance revenue, deepen guest loyalty, and elevate experiences—all without adding complexity or extra effort.

Every Booking Is Just the Beginning

Turn Every Visit into Incremental Revenue

Zenoti Upsell engine strategically surfaces high-converting add-ons at the exact moment guests are most likely to say yes. Powered by AI and seamlessly integrated across your webstore, front desk, and kiosks, the system ensures upsell prompts feel natural—not pushy—maximizing revenue without disrupting the guest experience

Retain Your Guests

Boost Average Ticket Size Automatically

AI-driven smart prompts based on guest history and service data help increase spend per visit by up to 20%.

Keep Revenue In-House

Upsells That Feel Like Service, Not Sales

AI-driven suggestions are timed perfectly and tailored to the guest’s appointment, ensuring relevance and increasing acceptance rates.

Reduce Churn

Enable One-Tap Upsells Across Every Channel

From online booking to in-store checkout, Zenoti’s upsells work seamlessly across web, mobile, kiosks, and the front desk.

Retain Your Guests

Empower Teams with Real-Time Guidance

Staff see timely scripts, prompts, and recommendations that help them confidently promote value-adds—without memorizing packages or sounding salesy.

How Zenoti Upsells Work

Guests booking online see personalized, relevant add-ons matched to their chosen services—making acceptance effortless.

Step 1: Self-Service Online Booking

During check-in, intuitive prompts such as, “Add a glow serum to your facial?” naturally enhance guest experiences without feeling intrusive.

Step 2: Engaging Kiosk Experiences

Staff receive intelligent upsell prompts tailored to guest preferences, history, and trending combinations, facilitating confident, pressure-free recommendations.

Step 3: Empowered Front Desk & Providers

Each interaction is synchronized, AI-driven, and strategically designed to boost revenue and enhance the guest journey seamlessly.

Step 4: AI Synchronization

Powerful Capabilities for Maximum Revenue

Precision AI Targeting

Zenoti analyzes guest preferences, past purchases, and trending pairings to deliver personalized, high-conversion upsell recommendations.

Proactive Email Campaigns

Automatically send personalized upgrade suggestions before guest visits, increasing acceptance rates by allowing guests time to consider add-ons.

Real-Time Conversion Insights

Track add-on performance comprehensively across locations, channels, and team members with easy-to-use, visual dashboards that highlight revenue drivers.

Integrated Provider & Checkout Prompts

Equip staff with real-time prompts during checkout to naturally recommend relevant retail products or additional services, enhancing upsells organically.

Fully Configurable

Customize add-ons per service, tailor messaging, and define availability rules, ensuring upsell suggestions feel natural and integrated into your brand experience.

Ermanno Venere

Zenoti online booking features work very efficiently for our clients. More importantly, they’ve allow us to seamlessly upsell products and services, reminding clients and encouraging them in a big way to book and buy more.

Ermanno Venere

Owner, Venere Salon

Integration

Seamless Integration Across Your Business

Zenoti’s upsell add-ons integrate natively with the entire Zenoti ecosystem—Webstore, Mobile App, Appointment Book, Kiosk, and Provider App—ensuring consistency and simplicity without third-party dependencies.

Effortlessly Integrated for Maximum Impact

Ready to Turn Every Booking into a Bigger Revenue Opportunity?

FAQ

Upsell options appear as personalized, non-intrusive suggestions based on selected services and guest history.

You can offer a wide range of services or products, including aromatherapy, blow-dries, and product bundles. You control what\'s offered per service.

Absolutely. Zenoti’s AI generates intuitive prompts, making upselling effortless and natural for staff.

Yes. Zenoti provides comprehensive dashboards clearly showing upsell performance by channel, location, and staff member.

Guests can easily edit or remove add-ons up until their appointment, ensuring flexibility and satisfaction.

Automated Upsells for Salons & Spas | Zenoti