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Recent in Client Satisfaction
Salon vs barbershop: Exploring how client preferences have changed in the haircare industry
How does the client experience differ between barbershops and salons – and what choices do customers make? We break down the barber vs salon debate.
5 critical photo management functions your medical spa must have
Every medspa needs these features to document treatment progress, highlight patient transformations, and stay compliant. See how your photo tool compares.
Surprise your guests with enhanced interactions and levelled-up services, powered by AI
AI is everywhere, but where to begin? Zenoti CTO Anand Arvind says start by trying out AI tools to work more efficiently and improve the customer experience.
How to minimize wait-time frustration at your salon, spa, or barbershop
Over 40% of salon and spa guests say the most frustrating aspect of their visit is waiting around for their appointment. Here are 4 ways to change that.
Customer data insights for barbershop owners: What your clients really want
Clients visit their local barbershop for great cuts and premium grooming services – but there’s a lot more to their visit than the services. Your clients will encounter your brand at touchpoints before, during, and after service, forming a lasting positive – or negative – impression. That impression translates into your rate of client retention […]
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Customer data insights for salon owners: What your clients really want
Keeping your clients satisfied is key to your salon’s repeat business and referrals. But what does it take to truly delight seekers of hair, nail, and skin care? If your salon provides outstanding service and outcomes with an eye to the latest trends, what more could guests want? Which aspects of their experience matter to […]
How to support your high-demand service providers and grow your business revenue
Your superstar providers open the door to higher revenue for your business… and higher tips for them. These strategies will benefit their career and your business.
Switching to better salon and spa software: What to look for, Part 2 – The guest experience
With salon and spa guest expectations constantly evolving, your business software has to keep up. Is it time to switch software? Find out here.
Create incredible experiences for your salon and spa guests
A skilled, motivated team is key to boost guest satisfaction and staff retention. Learn how to make staff development part of your business strategy.
How to personalize your salon or spa guest experience: 7 easy steps
Empower your spa or salon staff to build more personal connections with each guest that comes in the door – for an experience your guests will remember.
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