139 results

Business GrowthClient Retention

A salon owner happily chatting with their client in the chair

Why the next era of salon AI is about relationships, not just efficiency

How predictive tools are moving salons from reacting to problems to preventing them, and why retention is where it matters most, according to industry veteran Nick Ineson.

Nick InesonNick Ineson

September UK gym marketing ideas — key dates and campaign ideas for UK gyms

September UK gym marketing ideas: Key dates and campaign ideas

From National Fitness Day to back-to-routine season, discover September marketing ideas for UK gyms and fitness studios that drive new memberships and retention.

Cheryl ColeCheryl Cole

Salon owner on her laptop

Salon benchmarks, explained by an award-winning salon coach

Is that good? Anthony Whittaker explores what industry benchmarks reveal about salon performance and where the biggest opportunities lie.

Cheryl ColeCheryl Cole

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

Beauty and wellness has hit an inflection point. See why Innergize has become the industry's must-attend event for operators serious about growth.

Cheryl ColeCheryl Cole

The silent churn crisis: What 2026 gym survey data reveals

The silent churn crisis: What 2026 gym survey data reveals

More than half of gym members stop attending without ever canceling. New 2026 data from 1,393 U.S. gym members reveals why, and what operators can do about it.

Cheryl ColeCheryl Cole

The clients you're losing aren't telling you they're leaving

The clients you're losing aren't telling you they're leaving

Salon guests telegraph their departure weeks before they cancel. Here's what behavioral disengagement looks like, and how to catch it before the window closes.

Cheryl ColeCheryl Cole

Aesthetic clinic membership: The revenue model gaining ground

Aesthetic clinic membership: The revenue model gaining ground

New client acquisition is falling across European aesthetic clinics. Here's why aesthetic clinic memberships are the retention model gaining ground — and how to launch one.

Jacob BlackJacob Black

Why reactive management is costing beauty and wellness businesses more than they realize

Why reactive management is costing beauty and wellness businesses more than they realize

New guest visits are down across the industry in 2026. See how predictive AI helps salons and spas prevent revenue loss from stockouts, scheduling gaps, and silent churn.

Cheryl ColeCheryl Cole

Barbershop membership programme guide — Zenoti 2026

Barbershop Membership Programme Guide: How to Build, Price, and Retain Members

How to build a barbershop membership programme: tiers, unlimited haircut pricing, EFT collection, churn reduction, and member marketing. Includes 2026 benchmark data.

Cheryl ColeCheryl Cole

Salon owner benefitting from a strong booking flow

Salon booking flow optimization: How top operators are converting more guests in 2026

New guest visits declined across every vertical in 2025. Your booking flow is where you capture new guests or lose them. Here's what the data says smart operators are doing differently.

Cheryl ColeCheryl Cole
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