If you're running your salon or spa to meet today's demands, you're using a software platform (or, more than one) to help schedule appointments, serve customers, manage staff, and track retail inventory, to name just a few functions. Software is the glue that holds all those moving parts together, requiring the right platform for efficient business management.
What should you look for if you're ready to switch to software that better accommodates your needs and growth plans? This blog post covers two essentials: expert software implementation and rapid 24/7 support. Here are details for each, along with questions to ask your software vendors.
Expert software implementation
The implementation period begins when your new software partner prepares your business to start using their solution. During this time, you should receive guidance on transferring data from your old systems and setting up the software platform. The vendor's implementation team should also train your staff to use the new software and make the most of its features.
3 questions to ask your software vendor
Do you provide a team dedicated to implementation?
How will my current data be transferred? (Think pricing, customer records, sales information, retail inventory, employee information, etc.)
Can your software be customized for my business?
The Zenoti Way
A dedicated implementation team walks each salon, spa, and medspa brand through these steps:
Data collection: A consultant extracts data from the business's current systems and prepares it to be imported into the Zenoti platform.
Solutioning: The Zenoti team reviews the business to offer existing or tailored solutions for actions like queue management, custom reports for back-office teams, payroll-related customizations, and more.
Go live: Just like it sounds. The business begins using the Zenoti software platform.
What Zenoti customers say
"We had a dedicated team during implementation and a team ready to assist going forward. As with all software, there are always things we'd like done a little differently, and the Zenoti team has been very responsive in addressing our questions."
– Jeff Krueger, Trios Salon
"The process with Zenoti has been very successful, a seamless implementation. Zenoti has helped Massage Green achieve new efficiencies and marketing capabilities for our franchisees and guests."
– Carlos Guzmán, President & COO, Massage Green (100+ locations)
After implementation, Zenoti provides additional training through a webinar and help articles for every new product release. To supplement these resources, Zenoti University offers up-to-date training modules on demand. Businesses can also attend live training sessions with our global team of specialists.
In addition, Zenoti Customer Success Managers work with salons and spas to help them achieve their strategic goals and maximize the value of the software for their business.
Rapid 24/7 support
Even after expert implementation, there may be times when you or your staff need help with your software. That's why it's important to choose a company with strong, flexible support services.
3 questions to ask your software vendor
Do you offer around-the-clock support?
How quickly do you respond to support requests?
Is support included in the software package, or does it cost extra?
Zenoti offers world-class support, at no extra charge, with 24/7 assistance from experts available in your time zone.
What Zenoti customers say
"We have been incredibly impressed with the level of ongoing quality support from Zenoti. We did not have the same level of support with our prior vendor."
– Penny Jaskolka, Chief Operating Officer, Sky Salon
"The 24-hour support team is so helpful and always provides some type of solution to guide me in understanding how to get the most out of Zenoti and help our business grow."
– Lyndsey Ancheta, Owner, Cinta Aveda Institute
Conclusion
Your choice of salon management software, spa management software, or medical spa software can make or break your business. If you know it's time for better software, be sure to add expert implementation and rapid 24/7 support to your list of must-haves.
Expert implementation ensures a smooth transition for your business, and rapid 24/7 support means help is readily available when you need it.
This post is third in a 3-part series on what to look for when switching salon and spa software. Check out parts 1 and 2 below:
Part 1 – Revenue maximization
Part 2 – The guest experience
Ready to explore Zenoti for your business? Book a free consultation.
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