Inside the data: Top 5 beauty and wellness industry trends for 2025
Discover the key trends from the 2025 Beauty and Wellness Benchmark Report and actionable insights to grow your business.
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Thinking about how to grow your salon, spa, or medspa in 2025? This post cuts through the noise of overwhelming online information, spotlighting the top five trends in beauty and wellness, so you can easily understand and act on what matters most.
The top five industry-defining trends:
- Membership models are becoming a must-have for steady revenues and customer loyalty.
- Retention strategies are proving to be the secret weapon, with repeat clients delivering the majority of sales.
- Digital touchpoints now dominate client experience, from online booking to personalized apps.
- Gift card sales are surging, providing both immediate revenue and new client opportunities.
- Expanding your business footprint can unlock untapped markets and long-term growth.
Keep reading for details and tips to implement in your business.
Note: This post includes snapshots and key statistics from The 2025 Beauty and Wellness Benchmark Report from Zenoti - available to download now.
1. Membership models are key to sustained growth
Continuing to hold their own as one of the most reliable revenue streams, memberships offer both stability and scalability. According to the report, businesses with high membership adoption achieved revenue growth rates well above the industry average.
For example, medspas, salons, and waxing centers that prioritized memberships saw a 24% increase in membership sales last year.
Why it matters
Memberships not only provide predictable, recurring revenue but also deepen customer engagement. Clients on membership plans are more likely to visit regularly, increasing loyalty and reducing revenue fluctuations.
Actionable tips
- Offer flexible membership tiers that cater to different client needs and budgets.
- Bundle memberships with exclusive benefits like free upgrades, early access to promotions, or invitations to special events.
- Use digital tools to automate membership signups and renewals for seamless customer experiences.
If you haven’t adopted a membership program yet, 2025 is the year to make it happen. Simple, transparent, and tech-enabled plans can dramatically boost your business’s profitability.
2. Customer retention is the secret to revenue growth
With 42% of repeat clients accounting for 80% of sales, focusing on customer retention is crucial. Meanwhile, one-time guests contributed only 20%, making it clear that nurturing existing relationships often yields a higher return on investment than constant new client acquisition.
Why it matters
Keeping loyal customers happy doesn’t just improve revenue; it builds brand advocates who promote your business for free. Retention strategies like rebooking incentives, loyalty rewards, and personalized experiences are pivotal.
Actionable tips
- Start a loyalty program: Reward guests with points for visits, referrals, and pre-bookings.
- Encourage rebooking: Train staff to ask guests to schedule their next appointment before they leave and pair that with small discounts or perks.
- Personalize interactions: Use tools that track customer preferences and make recommendations based on past purchases and services.
Retention isn’t just about keeping clients; it’s about making them feel valued. Businesses that focus on retention will always come out ahead.
3. Digital touchpoints dominate the client journey
Convenience is everything, and clients now expect a seamless, digital-first experience. In fact, according to the 2024 Salon and Spa Consumer Survey Results, more than 46% of customers now book appointments online, outpacing those that have booked in person during a previous visit.
Top-earning businesses invest in digital tools like mobile-friendly booking platforms, automated reminders, and personalized apps.
Why it matters
Digital touchpoints don’t just enhance customer convenience, they also help optimize operational efficiency. Data shows that salons, nail salons, and membership spas with high rates of online booking report greater staff utilization leading to steadier schedules.
Speaking of a stable appointment book, here’s relevant data on 2024 cancellation and no-show rates at beauty and wellness businesses.
How does your business compare for no-shows and cancellations? While both are unavoidable, there are ways to minimize their impact on your business: send digital reminders, collect deposits in advance, and use automated waitlists.
Actionable tips
- Implement online booking across all available platforms, including Google and mobile apps.
- Use automated scheduling tools to send reminders, allow rescheduling, and track client preferences.
- Add upsell opportunities to your online booking process, such as offering premium add-ons or recommending related services based on the selected appointment.
By meeting clients where they are (online), you attract tech-savvy consumers who value convenience, ultimately driving more bookings.
4. Gift card sales hit record highs
Salons experienced a whopping 93% growth in gift card sales in 2024. Across all business types, gift card sales increased by 23%, making this a standout revenue channel. Remarkably, 24% of gift cards are redeemed by first-time visitors, so gift cards are a dual-purpose tool for cash flow and customer acquisition.
Why it matters
Gift cards create immediate revenue, encourage customer loyalty, and bring new clients through your doors. When paired with digital solutions, they become a key part of a robust marketing strategy.
Actionable tips
- Make gift cards easy to buy and use via your website, mobile app, and in person.
- Promote seasonal gift card sales with added value, such as a complimentary service for the buyer.
- Ensure your staff provides exceptional service to gift card recipients, turning one-time visits when cards are redeemed into repeat business.
With thought-out marketing and flawless execution, gift cards can transform special-occasion buyers into lifelong customers.
5. Center expansion drives revenue growth
While the broader industry saw a modest growth rate of 2% in 2024, businesses that expanded their locations reported a 5% revenue increase. Medspas led this trend with a 15% rise in location count, followed by waxing centers (8%) and nail salons (7%).
Why it matters
Expanding the footprint allows businesses to capture untapped markets, increase brand visibility, and serve more clients. Even amidst economic uncertainties, new locations provide opportunities for scaling and long-term growth.
Actionable tips
Conduct thorough market research to identify high-demand areas before expanding.
- Conduct thorough market research to identify high-demand areas before expanding.
- Consider adopting a franchise or partnership model to boost growth while minimizing operational challenges.
- Use your existing customer base to launch successful opening campaigns through targeted promotions and events.
Final thoughts
The beauty and wellness industry continues to evolve, with 2025 shaping up to be a year focused on loyalty, technology, and strategic growth. By adopting membership models, doubling down on customer retention, leveraging digital tools, capitalizing on gift card sales, and adding new locations strategically, your business can position itself for long-term success.
Ready to explore the trends in depth and get essential data for your business type? Download your free copy of The 2025 Beauty and Wellness Benchmark Report from Zenoti.
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