Zenoti vs Pabau: one platform from patient booking to payroll

Both run medspa scheduling with providers, rooms and equipment, waitlists, deposits, intake and consent forms, injectable charting with lot and expiry, e-prescribing, memberships, marketing and reports, and both offer an AI receptionist and AI clinical notes. Zenoti also runs payroll that files federal and state payroll taxes in all 50 U.S. states, calculates franchisor royalties and gives benchmarks collected from 30,000+ businesses. Pabau's payroll guide says practices needing full payroll tax filing will need to integrate with a dedicated payroll provider, and Pabau's public pages do not state the other two. AI Scribe is a paid add-on in Zenoti. Pabau Scribe is included in every Pabau subscription.

It depends on what you need one system to run. For patient scheduling, both check provider and room availability, take deposits, collect no-show fees from a saved card and fill openings from a waitlist. For clinic management, both chart injectables with lot and expiry, send intake and consent forms automatically and e-prescribe in the US. If you also want payroll that files payroll taxes, franchisor royalties and benchmarks from 30,000+ businesses on the same platform as the clinic, Zenoti runs all three. A demo built around your practice is the quickest way to compare them on your own services.

Yes, both do. Zenoti AI Receptionist answers missed and after-hours calls 24/7, then books, reschedules and confirms appointments by voice or text. Zenoti AI Scribe, a paid add-on, listens to the consultation, generates structured clinical notes and fills your Zenoti charts. Pabau's AI Receptionist answers calls your team misses and out-of-hours calls, and books, reschedules or cancels live on the call. Pabau Scribe, included in every Pabau subscription, turns the consultation into a structured clinical note and treatment plan.

Both support HIPAA for US practices. Zenoti supports HIPAA-compliant workflows for medical spas, including a Business Associate Agreement (BAA), encrypted patient data, access controls and audit logs, and photo management that treats clinical images as protected health information. Pabau supports HIPAA compliance with authorized-personnel access, audit logs, encryption and secure storage, plus a HIPAA compliance setting you can switch on in your account, and its trust center says Business Associate Agreements (BAAs) are available on request.

Yes, in the US. Zenoti Integrated Payroll runs the pay run from the same data as appointments and checkout, calculating hourly pay, commissions and tips and filing federal and state payroll taxes. It handles federal and state tax calculations, filings and payments across all 50 U.S. states, with W-2s, 1099s, weekly new-hire reporting and garnishment management included.

Yes, both can in the US. Zenoti's ePrescribe uses a Surescripts integration to send prescriptions from within the patient profile, supporting EPCS and non-EPCS medications and connecting to 95% of U.S. pharmacies. Pabau connects to DoseSpot for EPCS-ready US e-prescribing, and each prescriber can request controlled-substance prescribing at registration.

Zenoti's implementation scope covers data migration from a single source, configuration of the modules you subscribe to, validation and sign-off of the migrated data, role-based training in Zenoti University and support in the first days after go-live, with Zenoti's onboarding team guiding you through the steps. Timelines vary by business size and complexity.

Zenoti offers a live demo built around your practice. It does not offer a self-serve free trial.

Zenoti pricing is by quote, so ask for one in your demo. For more than one location, pricing is customized to your footprint and needs.

No. More than 30,000 salon, spa and medspa businesses across 50+ countries use Zenoti, from single locations to enterprise franchises.

Yes. Zenoti covers a lot, and ease of setup is its lowest score on G2. Zenoti's onboarding team guides you through the migration steps, your team completes online courses in Zenoti University assigned by role, and Zenoti's Professional Services team supports you remotely in the first days after go-live.