JECT

See how JECT used Zenoti tools to drive higher spend per visit and improve guest retention.

“As we grow and open up new locations, Zenoti will allow for clients to have the same experience and care in all of our locations. It is so exciting for JECT to continue to work with a partner who listens to our needs and is working to grow with us.”
— Maddie McGinley, Director of Operations, JECT

About the Brand

“Medical aesthetics made modern” is more than just a sharp tagline at JECT, a coast-to-coast medspa with six locations. It guides how the JECT team treats each client interaction, wanting every aspect of the JECT experience to feel modern and appealing.

The Challenge

JECT needed a software platform and technology partner that would:

• Modernize the customer experience
• Streamline operations
• Support business growth

The Solution

Switching to Zenoti (from Boulevard) helped JECT increase revenue, acquire new clients, and refine customer experience. In addition, self-service bookings freed up valuable front-desk time.

Revenue growth

The average guest spend per visit went up, leading to substantial growth in total collections.

Improved guest retention

Prioritizing customer experience improved the guest retention rate across all six centers.

New customer acquisition

Referral marketing tools brought new clients, boosting overall revenue.

Results

• 26% growth in total collections (packages and gift cards), June–August 2024.
• 17% boost in average spend per visit, June–August 2024.
• 55% of guests retained across six centers, July–September 2024.
• 43 new guests acquired and $20,000+ in additional revenue, August 2024.
• 84 front desk hours saved by online booking, June–August 2024.