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Sub-processors are third-party businesses engaged by a processor for performing data processing on behalf of a controller.

Zenoti uses sub-processors (listed below), to assist in providing products and/or services as described in our Terms of Service or a similar services agreement customers may have signed with us.



Amazon Webservices, Inc.

Cloud infrastructure provider for Zenoti, where all SaaS applications are hosted. Almost all data stored, processed, and transmitted through Zenoti's product resides on Amazon Web Services data centres.

Northpass, Inc.

Learning Management System used for Zenoti University (customer education)

New Relic, Inc.

Application Performance Monitoring (APM) tool

Gainsight, Inc.

For monitoring the mobile apps, tracking usage data, and providing real-time analytics.

Salesforce, Inc.

Sales Cloud is the customer relationship management (CRM) platform used to support sales and marketing teams and  Service cloud is a omni channel customer service management platform used to facilitate customer interactions with our product support teams through email, Chat and Call communication channels.

HubSpot, Inc.

Email Marketing and Digital Marketing tool.

Intercom, Inc.

Customer support tool


SendGrid is used by our product as an email service provider to deliver emails that are triggered programmatically from the product.


Walkme is the Digital adoption platform used in the Product


JIRA is used for Project/Bug Tracking/Incident Tracking & Confluence is used as the workplace knowledge and collaboration tool

Stripe, Adyen

For Payment Processing &  KYB onboarding

Worldpay, FreedomPay, Moneris, Airpay, Amazon Pay Services (APS), Payment Express, EzyPay, ZipPay, Plutus, Juspay, Checkout, EBS_IN, QNB, eGHL, ZipPay

For Payment Processing

POS Accounting

For PoS - Accounting integration


For Loyalty Point Integration

Plivo, Onewaysms, Smsapi, Santronix, Gupshup, Twilio, Kaleyra, BurstSms, Mobtexting, SMSVfirst

For Text message integration


A custom payment implementation to integrate with Sinodynamic CashValue processor (India and Hongkong are configured)


Used for API testing and monitoring


We use mailchimp to send welcome email to newly onboarded users. Also, to send them reminders that their trial is expiring.

Solid Financial Technologies, Inc.

Solid is a BaaS (Banking as a Service) platform. We use Solid to offer bank accounts and cards to the employees(providers) of our customers.

Sutherland Global Services Philippines Inc.

 Level 1 Support for Zenoti Platform

Enabling Operational Management Inc. , Philippines


Ducens Technology Solutions FZ LLC, Dubai, UAE


Group Sub-processors

The following are group members of Soham Inc. ( d/b/a Zenoti ), these entities function as sub-processors as well with one or more entities providing support and maintenance.

Group Company


Zenoti India Pvt. Ltd.


Soham Canada Inc.


Soham Australia Pty Ltd.


Soham UK Corporation Ltd.

United Kingdom

Soham Online SDN. BHD.


Contact Us

If there are any questions, you may contact us at

Dominic Blake, Blushes Hair & Beauty
Dominic Blake
Managing Director, Blushes Hair & Beauty
Isabel Steward, Douglas J Companies
Isabel Steward
Director of Guest Service, Douglas J Companies
Brendon Mann, Epic Hair Designs
Brendon Mann
Director, Epic Hair Designs

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