Sub-processor(s)
|
Purpose
|
Amazon Webservices, Inc.
|
Cloud infrastructure provider for Zenoti, where all SaaS applications are hosted. Almost all data stored, processed, and transmitted through Zenoti's product resides on Amazon Web Services data centres.
|
Northpass, Inc.
|
Learning Management System used for Zenoti University (customer education)
|
New Relic, Inc.
|
Application Performance Monitoring (APM) tool
|
Gainsight, Inc.
|
For monitoring the mobile apps, tracking usage data, and providing real-time analytics.
|
Salesforce, Inc.
|
Sales Cloud is the customer relationship management (CRM) platform used to support sales and marketing teams and Service cloud is a omni channel customer service management platform used to facilitate customer interactions with our product support teams through email, Chat and Call communication channels.
|
HubSpot, Inc.
|
Email Marketing and Digital Marketing tool.
|
Intercom, Inc.
|
Customer support tool
|
Sendgrid
|
SendGrid is used by our product as an email service provider to deliver emails that are triggered programmatically from the product.
|
Walkme
|
Walkme is the Digital adoption platform used in the Product
|
Atlassian
|
JIRA is used for Project/Bug Tracking/Incident Tracking & Confluence is used as the workplace knowledge and collaboration tool
|
Stripe, Adyen
|
For Payment Processing & KYB onboarding
|
Worldpay, FreedomPay, Moneris, Airpay, Amazon Pay Services (APS), Payment Express, EzyPay, ZipPay, Plutus, Juspay, Checkout, EBS_IN, QNB, eGHL, ZipPay
|
For Payment Processing
|
POS Accounting
|
For PoS - Accounting integration
|
Nextbee
|
For Loyalty Point Integration
|
Plivo, Onewaysms, Smsapi, Santronix, Gupshup, Twilio, Kaleyra, BurstSms, Mobtexting, SMSVfirst
|
For Text message integration
|
Sinodynamic
|
A custom payment implementation to integrate with Sinodynamic CashValue processor (India and Hongkong are configured)
|
Postman
|
Used for API testing and monitoring
|
Mailchimp
|
We use mailchimp to send welcome email to newly onboarded users. Also, to send them reminders that their trial is expiring.
|
Solid Financial Technologies, Inc.
|
Solid is a BaaS (Banking as a Service) platform. We use Solid to offer bank accounts and cards to the employees(providers) of our customers.
|
Sutherland Global Services Philippines Inc.
|
Level 1 Support for Zenoti Platform
|
Enabling Operational Management Inc. , Philippines
|
Vendor
|
Ducens Technology Solutions FZ LLC, Dubai, UAE
|
Vendor
|