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Sub-processor(s)
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Purpose
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Amazon Webservices, Inc.
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Cloud infrastructure provider for Zenoti, where all SaaS applications are hosted. Almost all data stored, processed, and transmitted through Zenoti's product resides on Amazon Web Services data centres.
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Northpass, Inc.
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Learning Management System used for Zenoti University (customer education)
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New Relic, Inc.
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Application Performance Monitoring (APM) tool
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Gainsight, Inc.
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For monitoring the mobile apps, tracking usage data, and providing real-time analytics.
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Salesforce, Inc.
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Sales Cloud is the customer relationship management (CRM) platform used to support sales and marketing teams and Service cloud is a omni channel customer service management platform used to facilitate customer interactions with our product support teams through email, Chat and Call communication channels.
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HubSpot, Inc.
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Email Marketing and Digital Marketing tool.
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Intercom, Inc.
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Customer support tool
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Sendgrid
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SendGrid is used by our product as an email service provider to deliver emails that are triggered programmatically from the product.
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Walkme
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Walkme is the Digital adoption platform used in the Product
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Atlassian
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JIRA is used for Project/Bug Tracking/Incident Tracking & Confluence is used as the workplace knowledge and collaboration tool
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Stripe, Adyen
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For Payment Processing & KYB onboarding
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Worldpay, FreedomPay, Moneris, Airpay, Amazon Pay Services (APS), Payment Express, EzyPay, ZipPay, Plutus, Juspay, Checkout, EBS_IN, QNB, eGHL, ZipPay
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For Payment Processing
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POS Accounting
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For PoS - Accounting integration
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Nextbee
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For Loyalty Point Integration
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Plivo, Onewaysms, Smsapi, Santronix, Gupshup, Twilio, Kaleyra, BurstSms, Mobtexting, SMSVfirst
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For Text message integration
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Sinodynamic
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A custom payment implementation to integrate with Sinodynamic CashValue processor (India and Hongkong are configured)
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Postman
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Used for API testing and monitoring
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Mailchimp
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We use mailchimp to send welcome email to newly onboarded users. Also, to send them reminders that their trial is expiring.
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Solid Financial Technologies, Inc.
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Solid is a BaaS (Banking as a Service) platform. We use Solid to offer bank accounts and cards to the employees(providers) of our customers.
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Sutherland Global Services Philippines Inc.
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Level 1 Support for Zenoti Platform
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Enabling Operational Management Inc. , Philippines
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Vendor
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Ducens Technology Solutions FZ LLC, Dubai, UAE
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Vendor
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