Six Ways to Connect with More Guests During the Holiday Season

By Emily Martin

November 17, 2021

The holidays are the most joyous time of the year for so many of us. After last year’s season that saw travel restrictions, social distancing measures, and isolation as a result of COVID-19, people are craving connection more than ever. And not only with their friends and family — but with businesses, too.

For salons, spas and medspas, it's the perfect time to keep your brand top of mind and build long-lasting connections, while tapping into the wonder of the season. With the holidays fast approaching, we’ve put together a handy list of ways you can capture guest attention and increase bookings this Christmas.

1. Drive traffic on quieter days

There’s always going to be slow times in your salon or spa but as you’re leading up to the busy season, every appointment slot is precious! The key to increasing profits and productivity is diverting traffic from those busy days to your quieter times so that you can help as many guests as possible get their holiday glow.

Incentivize guests with perks like discounted treatments, special offers, and complimentary consultations. For instance, you could run a “Monday Funday” promo where you give $10 off a haircut or give guests who come in during slow days a discount on their January appointment. This not only helps you now but also guarantees returning revenue in January.

Discover 4 ways to boost gift card sales this holiday season.

2. Get social with your guests

It’s the season for giving, so why not spread some holiday cheer to guests by sharing expert tips and tricks? McKinsey’s 2021 holiday survey found that social media influences 58% of respondents’ buying decisions, with Facebook (67%), YouTube (57%) and Instagram (52%) among the most influential platforms — meaning it’s a great place to showcase your knowledge and position your brand as this season’s go-to.

To achieve this, consider using Instagram Live or Stories to share some holiday hair inspiration, the secrets to getting glowing skin for events, and ideas for festive looks that are perfect for this time of year. Or you may want to think about creating a series of “how-to” videos on YouTube that offer useful tips to help guests during this holiday season. And don’t forget to tease any holiday specials or product upsells! You can find more tips on boosting your social media presence here.

3. Set up a social station

Your team works tirelessly through the busy holiday season to help guests look and feel their best. So, give guests the chance to show off their luscious locks and radiant skin by setting up a social station, complete with an all-important ring light, in your salon or spa. Add a Christmas tree and some festive decorations in the background for a final holiday touch.

Don’t forget to create and share a unique hashtag that they can use in their social posts to get the word out about your team’s top-notch skills. You could even tap into this audience base even more by creating your own holiday-themed Snapchat filter. For every filter used, their entire network will see your brand and want to make an appointment to join the festive fun.

Girl enjoying christmas atmosphere

4. Delight guests with great promotions

The holidays are a wonderful time to thank your guests for their loyal support throughout the year — and one of the best ways to do that is with promotions that they won’t want to miss. For instance, you can get creative by putting together holiday gift bundles, planning a “12 days of deals” promo, or running a week-long giveaway with different prizes to be won each day. Another option is to offer a holiday referral bonus that rewards your referrers while also enticing new guests to visit. Small perks like these not only build excitement, but they also show guests that you recognize and appreciate their support.

As another option, have you considered boosting your online sales by offering free shipping during the holidays? A recent study by NDP Group found that 47% of consumers say that free shipping would influence where they shop for holiday gifts.

5. Partner with local businesses

Teaming up with other local businesses on joint promotional offerings can help you reach more guests than ever this holiday season. In fact, 60% of US consumers say they will shop at more local small businesses during the holidays.

The key is to choose companies that align with your service. For instance, spas can pair up with a local natural food store to include a self-care gift basket with the purchase of a package. Or a salon might choose to partner with a nearby florist to offer a percentage discount on a service when a guest purchases something from either business.

6. Give back to the community

Spread holiday cheer to those in need while helping guests tick off their holiday to-do list by supporting a local charity. This could be through volunteering time, a percentage of your product sales, or contributing food or toys. Some examples include donating an amount of your gift card sales or product sales on a set day of the week (this could be another way to boost bookings on quiet days) or having a toy or food collection! You can spread the word on social media and encourage guests to bring donations with them to their appointment or book for the day they know you’ll be giving back.

Another option is to put aside a morning or a few hours for the team to volunteer at the local food bank or homeless shelter. This also provides a great team bonding experience and helps to strengthen connections while contributing to a great cause. Finally, don't forget to share your efforts on your social channels, your followers will love to see how you’re giving back to the community.

Need some more ideas? Discover how we give back to the beauty & wellness industry through the Zenoti Foundation.

The most important time of the year

The holiday season presents the perfect opportunity to reach more guests, build lasting connections, and boost loyalty. The best part for salons, spas and medspas is that there are so many fun ways to get creative in how you achieve that. With guests feeling more optimistic and increasingly likely to open their wallets this year, the businesses that do this well will no doubt receive the best gift of all this year.

Take a load off this holiday season with an all-in-one management software for salons, spas and medspas that does what others can’t.

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Emily Martin

Copywriter, Zenoti

A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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