Shobha Salon

How Shobha Salon added $11,513 in revenue in one month with SmartBot (November–December 2023).

“Seeing those additional overnight bookings is huge for us. It's being able to cast a wider net for our clients and fill that schedule as quickly as possible. If you want to be more present and up your customer service, SmartBot's a great way to do it.”
— Bridget Adamson, Training & Development Manager, Shobha Salon

The Challenge

Shobha Salon wanted to accommodate their clients' busy lifestyles by capturing bookings overnight and outside business hours. During high-demand periods, the brand struggled with long hold times and call center queues, which compromised the customer experience. Without the budget for 24-hour-a-day staffing, the salon needed a way to connect with each client without leaving anyone waiting.

The Solution

With SmartBot, the brand has created a 24/7 experience for their clients. SmartBot helps Shobha fill their schedule quickly and easily, as clients can now book appointments overnight. As SmartBot fields questions and handles bookings around the clock, Shobha can effectively manage call center queues, giving staff more time to focus on personalized customer service.

• Automate booking, rescheduling, and cancellations 24/7
• Add or update FAQs in real time with an easy-to-use admin dashboard
• Boost customer satisfaction and operational efficiency

Results

• $11,513 revenue added.
• 240 bookings completed.
• 1.5 hours of front desk time saved per day.