Ragamuffins Hair

How Zenoti's implementation and training exceeded Ragamuffins' expectations.

“Zenoti's features are concise and pertinent. To find a system that keeps both hairdressers and the person running the business side of things happy is a rarity. And Zenoti certainly seems to be that rarity. They have smashed my expectations.”
— Rick Farrant, Commercial Director, Ragamuffins Hair Limited

The Challenge

With Ragamuffins' previous software provider, SALONGENIUS, shutting down, the brand needed a new partner that they could not only rely on but that would also deliver features that make operations easier and improve guest experience.

The Solution

“It was the smoothest transition to a new system we have ever had, and this was our fourth.”

We seamlessly migrated Ragamuffins to Zenoti with minimal service interruption, downtime or disruption to their operations. We adapted our intuitive implementation process to ensure we accommodated the brand's unique needs and operational requirements.

The Training

Zenoti University provided Ragamuffins with an all-in-one training platform and online courses tailored to specific job roles. Since learning is flexible and personalised to the user, the team could train at their own pace and understand the system in segments that suit their learning speed. This flexibility was a real benefit for the brand as the pace of training with previous providers had been dictated by the slowest participant.

Results

• 4,739 sales records safely migrated.
• 150 hours dedicated to implementation.
• 8 Zenoti University courses completed.