Updated November 10, 2026

Booksy vs GlossGenius: how they compare as your salon, barbershop or med spa grows

Booksy and GlossGenius both run online booking, deposits, waitlists, memberships, marketing and more than one location, and both offer an AI receptionist (Booksy's is in beta). The differences show up as you add chairs, rooms, providers and locations, and that is where Zenoti, with an AI Workforce built into the same platform, comes in.

4.5out of 5 on Capterra, 1,303 reviews4.6Capterra customer service score30,000+salon, spa and medspa businesses use Zenoti

Booksy vs GlossGenius as you add chairs, rooms and locations

Booksy and GlossGenius

Booking, deposits, waitlists, memberships, marketing, multi-location
  • AI Receptionist, beta (Booksy)
  • Reception (GlossGenius)

A walk-in queue with wait times, e-prescribing, settlements between locations and franchisor royalties: not stated publicly

Zenoti

Booking, deposits, waitlists, memberships, marketing, multi-location
Walk-in queue with wait times E-prescribing through Surescripts Settlements between locations Franchisor royalties AI Receptionist (AI) AI Concierge (AI) Zeenie (AI) AI Scribe (AI)

One platform with an AI Workforce, at one location or many

Sources: Booksy features and multiple locations help article; GlossGenius barber, charting and multi-location pages; Zenoti barbershop, medical spa and franchise and AI Workforce pages. Competitor pages checked October 15, 2026; Zenoti pages rechecked November 10, 2026.

Salon, barbershop and med spa brands that run on Zenoti

Galindo'sCustomer logoHair CutteryBirds reersHOPGoatEL The NTSP Saber NrAusKennedy's Barber ClubCustomer logoMaeSiYour Barnes Barber Paras BARBERSHopCustomer logoSupercutsRoosters Men's Grooming Centerugar PlanEuropean Wax CenterOrganic Hair Removal Skincareveste an UaPurele Waxing SalonNwarstuidiosmeUni Ey Waxval iv wv smazdorbanwax an urban spaMs. Annie's Waxing StudiShwaxxpotIne hitRioBody WaxRegisRushCustomer logoriRev OR SorbieFosarestersMelanie Giles Hair Xx PeautyCustomer logoEpic HairAlon ExpressAK NEBbluntafrina beauty henna training centerHelperProvostKiddyCutsFF DesNumberExcentricBe JitLy pu. Modern Jl BarbersRuffiansPall Mall BarbersCustomer logoWaxbarLaser WaxbarStripering efve nkdCustomer logoorFoxy Box Asfr Wax BarZX Indira Salon SpaEvelinecharles Salons Spas Beauty MDTricocidouglasGene JuarezSÉ Urban Nirvana Spa SalonFantastic aasorROR00yCustomer logoElizabeth ArdenPur Spa BeautyFace Gym.The Massage CompanyAbout FaceJivaSothysMimonMinorHal Jats SpaigoZina ANPriscilla's Pride sz tcasztRacvcleganceSeen Ses Spa WellnessBrazilian Beauty Skin health beautyAbout FacesZX Indira IZ Salon SpaEvelinecharles Salons Spas Beauty MDMassage Green NS SpaAa Massage Heights.Hand StoneJISterling'sSF &5ty Rootse Mgm Resortsmilk honey.Banfloai renew rerresH reviveEd SandosCryoEverySkinHarley AcademyMargaret Dabbsclanzi Results Laser ClinicCosmeticscnrenewalSkin Hair ClinicSitkorFlawless Beauty begins hereski FerOrangetwist Your Treatment ShopPur Life Medicalorofilesonobel loemoveryLightrLaser MD medSkin Laundrygare ermdl Laser Centres ET
Where you are coming from

Booksy vs GlossGenius: what you are moving from, and how each one handles it

Many owners comparing Booksy and GlossGenius are leaving a first system, such as Square, Vagaro, StyleSeat or Acuity Scheduling. For the three most common: what owners want when they leave, how Zenoti handles it, and how Booksy and GlossGenius each handle it.

Moving off Square

Deposits, forms and checkout need to run through the booking

You started on Square to take payments. As the book fills, you want a deposit and a card on file when clients book, intake forms done before they arrive, and checkout tied to the appointment.

How Zenoti handles it

Zenoti collects a deposit or full payment at online booking, with deposits set as a fixed amount or a percentage of the service price, and captures the guest's card in the booking flow so your cancellation and no-show policies apply automatically. Intake and consent forms go out as soon as an appointment is booked.

More than 70%
of forms at About Face, a skin clinic, are now completed on guests' devices before their appointments. October 13, 2026. Read the case study
See Zenoti online booking

Booksy

Deposits taken at booking count toward the total at checkout, and a card on file covers a fee for late cancellations or no-shows, once Booksy's Mobile Payments is on. Clients complete custom intake forms and liability waivers when they book. Booksy's data transfer moves services, client databases, future appointments, reviews and photos.

GlossGenius

Service-specific deposits through its booking site, card-on-file rules by client type, and forms and waivers built into the booking flow, with signatures required by service. Its data transfer moves future appointments, your client list and notes, services, inventory and retail products, and team information.

Moving off Vagaro

Clients should book in a few taps, and open slots should refill on their own

Clients want to book from wherever they find you, without a phone call. When someone cancels, you want the next person on the waitlist told straight away, so the chair or room does not sit empty.

How Zenoti handles it

Guests book through your Zenoti webstore, branded mobile app or SmartBot chat, or from Reserve with Google, Facebook and Instagram, and can add several services, book a group or redeem a package in one session. When a cancellation frees a slot, Zenoti notifies the next guest on the waitlist straight away.

“Enabling our guests to manage their own appointment from start to finish has been a huge benefit for us.”
Jayson Rapaport, Owner of Birds Barbershop, Austin, Texas. Read the case study
See Zenoti waitlist management

Booksy

Bookings from Google Search and Maps, Instagram, Facebook, a website widget and the Booksy app, and in a browser from your booking link. When your calendar is full, clients can join a waitlist, and Booksy texts them a link to book.

GlossGenius

A booking website clients use with no login or app download, a website widget, and booking from your Google, Instagram, Facebook and Yelp business profiles. Clients can join a waitlist straight from the booking site.

Moving off StyleSeat

Your regulars should rebook with you, and hear from you when it is time

A marketplace helps new clients find you. Once most of your book is regulars, you want them rebooking with you directly, and reminders and offers going out without you writing each one.

How Zenoti handles it

Zenoti takes bookings on your own webstore, a widget on your website and your branded app. Its marketing tools send personalized email and text messages automatically based on guest behavior, to audiences you build from service history, visit recency or loyalty tier.

7% more
average spend from lapsed guests that Do The Bang Thing Salon, a private salon-suite in Denver, won back with Smart Marketing, compared with other guests. Read the case study
See Zenoti marketing

Booksy

Message blasts by email, text and push notification, automated campaigns that welcome new clients, invite them back and win back lapsed ones, birthday messages, and automatic review requests.

GlossGenius

Marketing emails, text blasts by visit history, appointments and product purchases, automated rebooking reminders, an AI marketing assistant, and review requests with every receipt.

At a glance

Booksy vs GlossGenius: six problems to solve before you choose, and how Zenoti fixes them

Whichever you choose, these six decide how well it fits a salon, barbershop or med spa that is adding chairs, rooms, providers or locations.

  1. Memberships
  2. Walk-ins
  3. Med spa charting
  4. Payroll and tips
  5. More locations
  6. Switching

The problem

A declined card or a month away can end a membership

Memberships and packages are steady revenue for salons, barbershops and med spas. A declined card, a member who needs a break or a family that wants to share benefits can cut one short.

How Zenoti fixes it

Zenoti handles recurring billing and auto-renewals. When a card payment fails, it retries the charge at intervals you set instead of lapsing the membership straight away, and members can freeze or skip payments. Families can share benefits. Memberships, packages and gift cards redeem across your locations, and you can set offers for specific locations or regions.

Switched from AestheticsPro
“Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience.”
Tory C. M., Co-Founder, Managing Director. February 27, 2026. Read on Capterra
See memberships and packages

The problem

Walk-ins and booked clients have to share the same chairs

On a busy Saturday, walk-in clients want to know how long the wait is, and booked clients expect to be seen on time.

How Zenoti fixes it

Zenoti's digital queue checks walk-ins in at the front desk, at a kiosk or from their phone, estimates the wait and assigns a barber automatically, then texts clients when they are next. Clients with appointments keep priority. Nail salons can run the same kind of digital walk-in queue for same-day arrivals, while online booking takes advance reservations.

Switched from Squire
“The webstore and automated communication features are also valuable for helping us grow beyond walk-in appointments.”
Zenan B., Managing partner. June 30, 2026. Read on Capterra
See Zenoti for barbershops

The problem

Charts, consents and injectables need to live with the appointment

Every injectable has a product, units, lot and expiry, every treatment needs a signed consent, and before and after photos have to match the right visit.

How Zenoti fixes it

Zenoti sends intake and consent forms as soon as an appointment is booked. Each injectable record captures the product, units per injection zone, lot number, expiry date and administering provider, and every before and after photo links to the visit and its chart note. Prescriptions go out through Surescripts e-prescribing, and AI Scribe, a paid add-on on the Zenoti Mobile App, listens and fills in your Zenoti charts automatically. Zenoti provides a signed Business Associate Agreement.

Switched from Millennium
“Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa.”
David O., General Manager. April 18, 2026. Read on Capterra
See forms and charting

The problem

Commissions, tips and payroll eat hours every pay period

Every barber, stylist and provider has their own commission rules, tips come in at checkout, and payroll still has to be filed on time.

How Zenoti fixes it

Zenoti calculates commissions from closed invoices automatically, including split services, with flat, percentage or tiered structures, and digital tips land in each employee's Zenoti Wallet at the end of every shift. Zenoti Integrated Payroll, available in the US, handles federal and state tax calculations, filings and payments across all 50 states, and generates and files W-2s and 1099s at year end.

75% reduction in payroll processing time
OC Waxing, five salons in Orange County, California. Read the case study
See payroll and tipping

The problem

A second location doubles the admin

Prices, menus and memberships have to match everywhere, and the books have to settle when a client buys at one location and redeems at another.

How Zenoti fixes it

Zenoti sets the catalog, promos, pricing and configuration once, with control over what each location can change, and pushes catalog changes and campaigns across every location at once. It tracks what each location owes when a guest buys at one and redeems at another, calculates franchisor royalties on actual revenue, and sends reports to your list at a set time, for the whole business or by region or location.

Switched from Vagaro
“The new system allows for business growth and expansion into new markets.”
Paul C., Co-owner. July 15, 2026. Read on Capterra
See Zenoti for multi-location brands

The problem

Switching feels riskier than staying put

Client history, memberships, package and gift card balances, and a team to retrain, all while the business keeps booking.

How Zenoti fixes it

Zenoti migrates client records and upcoming appointments, up to two years of past appointments and invoices where contracted, and the current balances you can provide for gift cards, packages, memberships and loyalty points. Zenoti validates the migrated data, you check it and sign off, and each team member gets online courses for their role through Zenoti University.

Switched from Timely
“The implementation and ongoing support have also made the transition much easier.”
Michelle S., Therapist and Administration, at a med spa. September 8, 2026. Read on Capterra
See the switch plan
See these fixes in a demoA walkthrough built around your own services, chairs, rooms, memberships and pay rules.
Feature by feature

Booksy vs GlossGenius: feature comparison, with Zenoti

Checked against each vendor's public pages on October 15, 2026, with Zenoti's pages rechecked on November 10, 2026. "Not stated publicly" means we could not find it on that vendor's public pages, not that it is missing, so ask in your demo. Plans and add-ons differ by vendor, so confirm what your plan includes. The last column shows one published result for each capability, with its source.

5built into Zenoti, no partner needed
12covered by all three platforms
2not stated publicly by Booksy or GlossGenius

How to read this comparison

Built in
Native to that vendor's platform.
All three
All three vendors list it.
Via partners
Listed by that vendor as a partner integration.

Not stated publicly means we couldn’t confirm it from public information, not that the product lacks it.

Impact with Zenoti:Same on all three

CapabilityBooksyGlossGeniusZenotiImpact with Zenoti
Booking and front desk
Online booking All threeGoogle Search and Maps, Instagram, Facebook, a website widget and the Booksy app; clients can also book in a browser from your booking linkAll threeBooking website with no login or app download, a website widget, and booking from Google, Instagram, Facebook and Yelp profilesAll three[SmartBot] Webstore, website widget, branded app, SmartBot, an AI assistant that answers questions and books by web chat or SMS after hours, plus Reserve with Google, Facebook and Instagram

60% more online bookings at Birds Barbershop, nine locations in Austin, Texas, after rolling out Zenoti and its branded app (Jayson Rapaport, owner). Source: Birds Barbershop story

Deposits and cards on file All threeDeposits at booking and a card-on-file fee for late cancellations and no-shows, with Booksy Mobile PaymentsAll threeService-specific deposits; a card on file required for new clients, all clients or noneAll threeDeposits as a fixed amount or a percentage; card captured in the booking flow so cancellation and no-show policies apply automatically

Over $100,000 recouped in revenue lost to no-shows after Van Michael Salons, eight Atlanta locations, launched a no-show and cancellation fee in Zenoti. Source: Van Michael Salons story

AI receptionist All threeAI Receptionist, in beta, answers calls day or night in English and Spanish and books appointments; requests it cannot finish come to you as a summary with a callback requestAll threeReception answers calls and texts 24/7, books clients, and moves or cancels appointmentsAll three[AI Receptionist] AI Receptionist answers missed and after-hours calls 24/7, books single or multiple services, upsells add-ons, offers a reschedule when a guest cancels and transfers to your team

1 in 3 missed calls converted into appointments, with 25% of those including an upsell, and appointment confirmations made automatically. Source: Zenoti AI Receptionist page

Walk-ins and waitlists Clients join a waitlist when your calendar is full and get a text with a link to book; a walk-in queue not stated publicly Clients join a waitlist from the booking site; a walk-in queue not stated publicly Built inWalk-in queue with check-in, wait time estimates and a text when clients are next; the waitlist is notified when a slot opens

18,000+ waitlist conversions worth $780K in revenue for Zenoti users in 2024, up to about $763 a month per location, from automated waitlist fills. Source: Zenoti waitlist management page

Rooms and equipment All threeRooms and equipment assigned to services as limited resourcesAll threeAutomatic room and equipment reservations at bookingAll threeProvider, room and equipment availability checked automatically
Same on all three:

All three cover this

Group and family bookings Built inGroup Booking for 2 to 10 people, made by the business; clients can book for family, friends or petsClients can book with multiple professionals, and yoga and Pilates studios can sell classes and class packages; group bookings not stated publicly Built inGroup bookings online; couples get two therapists and two rooms, linked to run in parallel
Memberships, loyalty and marketing
Memberships and packages All threeMemberships and packages sold and redeemed at checkout on web or tablet; recurring billing not stated publiclyAll threeMemberships and packages with automated billing, renewals, redemptions and failed payment remindersAll threeRecurring billing and auto-renewals, retries on failed payments, freeze, family sharing and redemption across locations

8% sales growth vs 2% for membership salons compared with non-membership salons, with existing-guest visits up 12% versus 3%, Zenoti 2026 Beauty and Wellness Benchmark Report. Source: Zenoti AI for salons and spas guide

Loyalty and gift cards Built inDigital stamp cards, with rewards issued by the business; gift cards clients buy online from your Booksy profile, with Mobile PaymentsDigital and physical gift cards, sold in person or online; a client loyalty points program not stated publicly Built inFlat or tiered loyalty programs, each tier with its own earn rates, plus referral rewards; physical and digital gift cards

2.9x more visits, 35% more per visit from members compared with non-members, Zenoti platform data. Source: Zenoti loyalty programs page

Email and text marketingAll threeMessage blasts by email, text and push; automated welcome, rebooking, win-back and birthday campaigns; automatic review requestsAll threeMarketing emails, text blasts by visit history and purchases, an AI marketing assistant, and review requests with every receiptAll three[Smart Marketing] Smart Marketing builds audiences by service history, visit recency or loyalty tier and sends email and text campaigns automatically based on guest behavior; Zeenie drafts the campaign content for your team to approve

134 guests and $50,000+ recovered by Unique Laser Hair Removal & Skin Clinic with targeted win-back campaigns across its franchise locations, March to July 2021. Source: Unique Laser case study

Forms and med spa
Intake forms and waivers All threeCustom intake forms and liability waivers completed at booking; private notes and photos on the Client CardAll threeForms and waivers built into the booking flow, with signatures required by serviceAll threeIntake and consent forms sent automatically as soon as an appointment is booked, with real-time completion tracking

100% paperless Harmony Skin & Wellness Clinic moved from paper charts and storage to digital forms completed on iPads, or at home before the visit. Source: Harmony Skin & Wellness story

Med spa charting Not stated publiclyBuilt inMedspa plans add charting with photo markup, SOAP notes, lot, units and expiry, and medical director sign-offBuilt in[AI Scribe] Injectable records with units per injection zone, lot and expiry; photos linked to the visit; Surescripts e-prescribing; AI Scribe, a paid add-on, listens to the visit and auto-fills the chart for the provider to review and approve

Nearly 50% shorter appointments on its most popular service at Spa 35 Medical Spa, moving a 30-minute slot to 15 minutes with AI Scribe (Warren Danforth, owner). Source: Zenoti AI Scribe page

Staff and payroll
Commissions and tips All threeCommissions on services, products, gift cards, memberships and packages calculated at checkout; staff tips and a tips reportAll threeCustom commission structures across services and retail, staff time tracking, and payouts to booth rentersAll threeCommissions from closed invoices, including split services, cost deductions and tiered rates that update automatically; digital tips to the Zenoti Wallet each shift
Same on all three:

All three cover this

Payroll and tax filing Not stated publiclyBuilt inPayroll add-on that files federal, state and local taxes in all 50 states, for W-2 employees and 1099 contractorsBuilt inFederal and state tax filings and payments in all 50 US states; W-2s and 1099s at year end; next-day direct deposit and unlimited payroll runs

75% less payroll processing time at OC Waxing, five salons in Orange County, California: a two-hour manual process per location became a half-hour report export. Source: OC Waxing case study

Reports All threeOver 50 built-in reports, including staff commissions and tips and stock, with exportsAll threeReal-time tracking of sales, staff performance, client retention and booking utilization; Growth Analyst builds custom reportsAll three[Zeenie] Custom reports and dashboards, sent automatically to a distribution list at a set time, by region or location; Zeenie answers questions about your business in real time

An hour a day down to three minutes to gather performance data at TONI & GUY NZ, Auckland. Source: TONI & GUY NZ case study

Locations, stock and switching
Multiple locationsAll threeA separate account for each location, which support can merge for a single login; each location has its own calendarAll threeUnlimited locations on one login, shared client profiles, staff across locations and reporting by locationAll threeCatalog and pricing set once, bulk updates, settlements between locations and franchisor royalties

New location live on 10 days' notice Foxy Box runs 18 laser and wax bars from one login and sets up each new location from a template of services, products and settings. Source: Foxy Box story

InventoryAll threeRetail and professional products; product use recorded at checkout, and sales deducted with stock control on; a low stock report; transfers between storage locationsAll threeBarcode scanning, automatic quantity updates and alerts below the stock thresholds you setAll threeConsumables tracked automatically as services are performed; alerts or purchase orders at set thresholds; multi-location stock control
Same on all three:

All three cover this

Moving your dataAll threeData transfer of services, client databases, future appointments, reviews and photos, with a dedicated Booksy ExpertAll threeData transfer of future appointments, clients and notes, services, inventory and team informationAll threeMigration of client records, upcoming appointments, up to two years of history where contracted, and the balances you can provide

97% of legacy data consolidated with duplicate guest records cut 51% across 7M+ records and zero downtime, in the Hand & Stone migration to Zenoti. Source: Zenoti medical spa features page

Business typesBarbers, hair, nail salons and nail techs, beauty pros, brows and lashes, massage, braids and locs, tanning and spas Beauty (including hair, nail, lash and brow studios and barbers), wellness, medspa (injectables and laser), health, fitness Salons, spas, medspas, barbershops, fitness and more
Built inNative to that vendor's platformAll threeAll three vendors list itVia partnersListed by that vendor as a partner integration
Verified reviews

Booksy vs GlossGenius reviews on Capterra and G2

Each rating comes with the number of reviews behind it. Zenoti's Capterra score is built on 1,293 reviews and its G2 score on 317, as both sites showed them on October 15, 2026. The split by support, ease of use and features follows.

Capterra

Capterra
Booksy
4.4/ 5
482 reviews
GlossGenius
4.8/ 5
350 reviews
Zenoti
4.5/ 5
1,303 reviews

Scores out of 5, as each product's Capterra listing showed them on October 15, 2026. The top bars show each product's number of Capterra reviews. Booksy's listing is named Booksy Biz. Zenoti on Capterra.

G2

G2 Momentum Leader, Spring 2026
Booksy
4.8/ 5
9 reviews
GlossGenius
4.9/ 5
77 review
Zenoti
4.5/ 5
318 reviews

Overall scores out of 5 from each product's G2 listing; Booksy's listing is named Booksy Biz. Sub-scores out of 10 from G2's Booksy vs GlossGenius vs Zenoti comparison, with the number of reviews behind each in brackets. G2 shows not enough data for Booksy's sub-scores, so they are not shown. The top bars show each product's number of G2 reviews. Ease of setup is Zenoti's lowest G2 score; the switch plan further down covers how a move is run. Zenoti on G2. G2 comparison.

Teams who moved to Zenoti from Vagaro, Squire and other systems

Switched from Vagaro

Excellent Implementation Support and a Powerful Platform

“The level of support during the implementation process has been excellent.”

Barbara B.Beauty Salon.. September 17, 2026. Capterra

Switched from Squire

Powerful Platform for Growing a Client-Focused Business

“We appreciate that Zenoti supports both day-to-day business needs and long-term growth.”

Zenan B.Managing partner.. June 30, 2026. Capterra

Switched from AestheticsPro

Great support team.

“Very comprehensive and designed well for medical aesthetics.”

Tory C. M.Co-Founder, Managing Director.. February 27, 2026. Capterra

Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates. Excerpts are verbatim; read each review in full on Capterra.

Customer stories

Case studies from top salon, barbershop and med spa businesses on Zenoti

Day spa in Columbus

Its testimonial credits customized campaigns with a key role in a 20% increase in total revenue.

Read the case study
Medical spa

Lost guests its campaign won back spent on average 8% more than others.

Read the case study
Four locations in New York City

Sent 46,000 emails to customers over three months.

Read the case study
Switching to Zenoti

Switching from Booksy or GlossGenius to Zenoti

Here is the move in five steps, whichever system you use today, with Zenoti's implementation team handling the data import and configuration. Plan it around your calendar and keep your busiest weeks clear.

  1. Scope

    You and Zenoti agree what moves and how your services, staff and locations are set up.

  2. Migrate

    Client records, upcoming appointments, past history where contracted and the balances you can provide move to Zenoti.

  3. Configure

    Zenoti configures the modules and workflows you subscribe to.

  4. Validate

    Zenoti validates the migrated data, then you check it and sign off.

  5. Train and go live

    Each team member gets online courses for their role in Zenoti University.

What moves

Zenoti's implementation scope covers client records, upcoming appointments, up to two years of past appointments and invoices where contracted, and the current balances you can provide for gift cards, packages, memberships and loyalty points. Images and documents need a separate agreement.

Cards on file

Saved payment cards are handled as a separate track. Zenoti's guide to switching from Vagaro covers it.

Plan my switchTell us your go-live date when you book, and your implementation team scopes the timeline with you.
Book a demo

See your salon, barbershop or med spa running on Zenoti

Book a demo built around your business. A Zenoti specialist who works with businesses like yours shows how your services, chairs and rooms, memberships and pay rules run on Zenoti, and answers your questions about moving from Booksy, GlossGenius or your current system.

“For the first time, I feel like I have software that won’t just keep up with my business. I feel like it will help me grow it.”
Toni L., Owner, switched from Mangomint. Capterra, July 7, 2026. The review also lists Square, Vagaro and GlossGenius among the tools used before Mangomint.

Book your demo

A Zenoti specialist will reach out to schedule your demo.

Questions

Booksy vs GlossGenius: questions salon, barbershop and med spa owners ask

What is the difference between Booksy and GlossGenius?

Both run online booking, deposits, waitlists, memberships, marketing and more than one location for beauty businesses, and both offer an AI receptionist. Booksy lists businesses in its client marketplace on the Booksy app and booksy.com, lets a business book groups of 2 to 10 people, and its AI Receptionist, in beta, answers calls in English and Spanish. GlossGenius gives each business a booking website clients use without a login, sells payroll with tax filing as an add-on, and adds charting with its Medspa plans. Zenoti adds a walk-in queue with wait times, Surescripts e-prescribing, settlements between locations, and an AI Workforce that runs across the platform, from AI Receptionist on the phone line to AI Scribe in the treatment room.

How do Booksy and GlossGenius handle walk-ins and waitlists?

Booksy lets clients join a waitlist when your calendar is full and texts them a link to book. GlossGenius lets clients join a waitlist straight from its booking site. A walk-in queue is not stated on either vendor's public pages. Zenoti's digital queue checks walk-ins in at the front desk, at a kiosk or from their phone, estimates the wait, assigns a barber and texts clients when they are next, and clients with appointments keep priority.

Do Booksy and GlossGenius support med spa charting?

GlossGenius Medspa plans include charting with before-and-after photos and markup, SOAP notes, product lot numbers, units and expiry dates, and medical director sign-off. Booksy collects custom intake forms and liability waivers at booking and keeps private notes and photos on the Client Card; charting is not stated on its public pages. Zenoti records each injectable's product, units per injection zone, lot number, expiry date and administering provider, links photos to the visit and chart note, sends prescriptions through Surescripts, and offers AI Scribe as a paid add-on.

Do Booksy and GlossGenius have an AI receptionist?

Yes, both offer one. Booksy's AI Receptionist, in beta, answers calls day or night in English and Spanish, books appointments, and sends you a summary with a callback request when it can't finish. GlossGenius Reception answers calls and texts 24/7, books clients, and moves or cancels appointments. Zenoti's AI Receptionist answers missed and after-hours calls 24/7, books single or multiple services, offers a reschedule when a guest calls to cancel, and transfers to your team when a guest asks. It is one agent in Zenoti's AI Workforce, alongside AI Concierge on HyperConnect, which analyzes every call and text for missed bookings and upsells, Zeenie, an assistant that answers questions about your business inside Zenoti, Smart Marketing campaigns and, for med spas, AI Scribe. AI agents are available on Zenoti's AI Plus package.

Do Booksy and GlossGenius run payroll?

GlossGenius Payroll is an add-on that pays W-2 employees and 1099 contractors and files federal, state and local taxes in all 50 states. Booksy calculates staff commissions at checkout and has a tips report; payroll is not stated on its public pages. Zenoti calculates commissions from closed invoices, pays digital tips into each employee's Zenoti Wallet at the end of every shift, and Zenoti Integrated Payroll, available in the US, handles federal and state tax calculations, filings and payments across all 50 states.

Can Booksy and GlossGenius run more than one location?

Yes. GlossGenius runs unlimited locations on one login, with client profiles that follow clients to every location, staff across locations and reporting by location. Booksy runs a separate account for each location, which support can merge so you switch between them with one login, and each location can have its own calendar. Zenoti sets the catalog and pricing once, tracks what each location owes when a guest buys at one and redeems at another, and calculates franchisor royalties on actual revenue.

How do Booksy and GlossGenius handle memberships?

GlossGenius bills memberships and packages automatically, runs renewals and redemptions, and sends failed payment reminders. Booksy sells and redeems memberships and packages at checkout on web or tablet. In Zenoti, failed card payments are retried at intervals you set, members can freeze or skip payments and share benefits with family, and memberships, packages and gift cards redeem across your locations.

How long does it take to switch from Booksy or GlossGenius to Zenoti?

The move runs in five steps: scope, migrate, configure, validate, and train and go live.

Can I try Zenoti before committing?

Zenoti offers a live demo built around your salon, barbershop or med spa. It does not offer a self-serve free trial.

How does Zenoti pricing compare with Booksy and GlossGenius?

Zenoti quotes each business, so ask for a quote in your demo and include the add-ons and other tools you pay for today when you compare.

Is Zenoti only for large salon, barbershop and med spa groups?

No. More than 30,000 salon, spa and medspa businesses across 50+ countries use Zenoti, from single-location barbershops, salons and med spas to brands with hundreds of locations.

Is there a learning curve with Zenoti?

Yes. Zenoti covers a lot, and ease of setup is its lowest score on G2. Teams switching to Zenoti work with Zenoti's implementation team through migration and configuration, and each team member gets online courses for their role through Zenoti University.

Sources and disclaimers

All sources checked October 15, 2026; Zenoti pages, case studies and success stories rechecked November 10, 2026. Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.