AI Workforce
Nail salon software that runs your whole business — not just your bookings
Zenoti powers nail studios of every size — from a single station to a 40-location franchise. Manage bookings, memberships, commissions, client loyalty, and every nail tech’s schedule from one platform that scales as you grow.
Trusted by the fastest-growing salons in the world
What is nail salon software?
Nail salon software is a business management platform that handles appointment booking, client records, staff scheduling, commission tracking, memberships, point of sale, and marketing for nail studios and nail franchise brands. Zenoti is a nail salon management system used by Frenchies (31 locations), Tips & Toes (44 locations), and MiniLuxe (26 locations) — combining every operational function in one cloud-based platform.
of nail salon clients book from mobile — source: Zenoti platform data
average increase in revenue per guest on Zenoti — source: Zenoti platform data
jump in gift card revenue in holiday months — source: Zenoti platform data
Benchmark Data
nail studio location growth in 2025 — one of the industry’s three fastest-expanding segments
Zenoti 2026 Beauty & Wellness Benchmark Report
of nail salon revenue comes from upsells — highest of any segment vs 15% industry-wide
Zenoti 2024 Benchmark Report
faster revenue growth for businesses with membership programmes — 8% vs 2%
Zenoti 2026 Beauty & Wellness Benchmark Report
The unique pressures of running a nail salon
Nail studios operate differently from other salons. High appointment volume, short service durations, multi-provider coordination, and membership-heavy revenue models demand software built for how nail businesses actually work.
High-volume scheduling
Nail services run 30–90 minutes with back-to-back bookings across multiple stations. Any scheduling gap or overlap costs real revenue. Zenoti’s intelligent booking engine fills chairs and prevents double-bookings across every provider and station simultaneously.
Multi-location memberships
Recurring memberships are the backbone of nail salon revenue. Clients need to redeem benefits at any location, track loyalty points, and manage their plans from a mobile app — without staff fielding calls about balances. Zenoti handles all of it automatically.
Franchise scaling
Growing from three locations to thirty requires a platform that grows with you — centralised client data, franchise-level reporting, consistent guest experiences, and the ability to onboard new locations fast without ever switching systems.
Fragmented client data
When a guest visits one location one month and another the next, both teams need the same complete picture — preferences, history, membership status, and loyalty balance. Siloed systems lose that context. Zenoti maintains a single client profile across the entire organisation.
Front desk bottlenecks
In a busy nail salon, the front desk handles check-in, checkout, waitlists, forms, and payments simultaneously. When that breaks down, the whole floor slows. Zenoti’s self-service kiosk and mobile check-in take the pressure off.
Re-engagement timing
A client who had a pedicure four months ago is ready for a rebook — but identifying and contacting them manually is impossible at scale. Zenoti’s automated marketing identifies exactly who to contact, when, and with what offer, from real visit data.
Fill every station, every hour: nail salon booking and scheduling software
Zenoti’s booking engine is built for the pace of nail salons — high volume, multiple concurrent services, and clients who want to book from their phone at 11 PM. Over 60–70% of nail salon clients now book from mobile devices.
Online booking via webstore, mobile app, Instagram, and Google Reserve- Simultaneous services — manicure and pedicure in one booking, one visit, two providers
- Guest-specific appointment durations for repeat clients (e.g. gel removal + new set)
- Smart Priority — automatically fills no-preference slots when a preferred provider is needed
- Automatic waitlist management with SMS and email alerts
- Gap-free scheduling to maximise chair utilisation across every station
Nail salon membership software that clients manage themselves
Membership revenue is the most predictable income a nail salon can build. Zenoti lets you create recurring plans — monthly manicures, unlimited nail treatments, or custom packages — that clients manage themselves from a branded app.
Benchmark:Businesses with membership programmes grow revenue 4× faster — 8% vs 2%. Source: Zenoti 2026 Beauty & Wellness Benchmark Report.
- Recurring billing with auto-renewal and flexible freeze/cancel options
- Membership benefits redeemable at any location across the network
- Guest-facing mobile app for bookings, membership management, and loyalty points
- Loyalty programmes with tier-based rewards for the most frequent clients
- Automated re-engagement campaigns for lapsed members
- Gift cards redeemable across all locations — brands using Zenoti gift cards see 180% revenue jump in holiday months
Nail tech scheduling, commissions, and tips — all automated
When nail techs know their numbers, have easy access to their schedule, and feel seen by name — they perform better and stay longer. Zenoti’s employee app puts every client detail in a tech’s pocket before the guest even walks in.
- Automated commission calculations — by service, retail, or tiered performance
- MyZen employee app — view schedule, client notes, earnings, and rebooking goals
- Same-day tip payouts to Zenoti Wallet, Apple Pay, Google Pay, Venmo, and CashApp
- Staff can greet clients by name and review preferences before the appointment begins
- Performance dashboards per provider — utilisation, rebooking rate, product sales
- Integrated payroll with ADP and major providers
Nail salon payroll software: Zenoti handles commission calculations, tip tracking, and payroll integration in one platform — no manual spreadsheets. Source commissions flow directly into payroll, and same-day tip payouts land in employees’ digital wallets at the end of every shift.
Multi-location nail salon software — built to scale from one location to 300
Frenchies switched to Zenoti specifically because it was designed to support franchise systems — but the same architecture works from the first location. Every new location inherits the client database, brand standards, and operational workflows from day one.
- Single client profile visible across the entire organisation — no duplicate records
- Centralised reporting with drill-down by location, zone, and team
- Franchise-level membership and loyalty: clients redeem at any location
- Consistent online booking and mobile app experience across every site
- Targeted campaigns filtered by location, visit history, and purchase behaviour
- 1-click franchise royalty collection and cross-centre settlement of memberships and gift cards
- New location setup and staff onboarding from a central admin panel
AI receptionist and automated growth tools for nail salons
Nail salons don’t have time for manual processes. Zenoti’s intelligent growth features run in the background — filling gaps, recovering lost bookings, and keeping clients engaged — so the focus stays on delivering great nail services.
When a booking cancels, Zenoti automatically offers the slot to the next person on the waitlist by SMS or email. They have a fixed window to confirm — if they don’t, it moves to the next guest. No staff action required.
When a client books with their preferred nail tech and another guest has no preference for the same slot, Zenoti automatically reassigns the no-preference booking to another available provider. More clients leave happy. More chairs stay full.
HyperConnect handles every missed call, inbound enquiry, and after-hours booking request automatically. It identifies missed booking opportunities, surfaces upsell moments, and routes escalations to human staff — so the front desk handles the in-person experience while AI handles everything else.
The AI receptionist for nail salons answers the most frequent front-desk questions, takes bookings from voice or text, and sends confirmation SMS — 24 hours a day, without additional staff.
Identify every client who had a pedicure four months ago and hasn’t rebooked. Send them a targeted offer automatically. Zenoti’s marketing engine works from real visit data — no spreadsheets, no manual exports, no guesswork about who to contact.
“The analytics are fabulous and it’s a really easy tool for me to share with my managers — for example, how many promotions they have sold with their team. Before we were focusing on growing the brand in terms of locations. We’ve had to flip that now: what we really want to do is cement the locations that we have and just ensure we have that client base.”
Kirsten White
Founder, London Grace
Fill every station, every hour: nail salon booking and scheduling software
Zenoti’s booking engine is built for the pace of nail salons — high volume, multiple concurrent services, and clients who want to book from their phone at 11 PM. Over 60–70% of nail salon clients now book from mobile devices.
Intelligently manage hair appointments to maximize stylist availability and chair occupancy.
Generate personalized product suggestions based on client service histories to drive upsell revenue.
Utilize targeted rebooking reminders, personalized marketing, and loyalty incentives to increase retention.
Apply predictive analytics to forecast service demand, inventory needs, and staffing schedules.
A branded nail salon appointment app your clients will actually use
Zenoti builds, maintains, and updates a branded consumer mobile app at no additional cost. MiniLuxe has seen over 21,000 app downloads and 90,000 appointments booked through their Zenoti-powered online systems.
- Book, rebook, cancel, and check in — all from a phone
- View membership status, loyalty points, and upcoming appointments
- Receive push notifications for waitlist slots, offers, and rebook prompts
- Pay, tip, and leave a review — entirely from the app
- Referral programme built in — earn rewards for every friend who books
Built for nail — full feature overview
Zenoti replaces the patchwork of desktop tools, paper rosters, and manual spreadsheets that slow nail studios down.
| Feature area | What Zenoti does for nail salons |
|---|---|
| Appointment booking | Online, in-app, walk-in, and phone bookings. Simultaneous services (mani + pedi in one visit). Guest-specific durations for regulars. Smart waitlist management. |
| Client management | Single client profile across all locations. Preferences, visit history, forms, photos, and notes accessible to every team member. No duplicates, no lost context. |
| Memberships & packages | Recurring monthly nail plans. Multi-location redemption. Freeze, cancel, and reinstate from the guest app. Automated renewal billing. |
| Point of sale | iPad and mobile POS. Retail product sales, gift cards, packages at checkout. Split payments, card-on-file, and auto-pay for members. |
| Staff & commissions | Commission rules per service, product, and performance tier. Employee app for schedules, goals, and client notes. Tip tracking and instant payouts. |
| Marketing | Automated email and SMS by segment. Rebook reminders, lapsed-client campaigns, birthday offers. Loyalty points, referral programmes, and seasonal promotions. |
| Reports & analytics | Revenue, collections, and payroll by location or organisation. Provider performance, service mix, retail sell-through, and marketing ROI — all in one dashboard. |
| Inventory | Track gel polish, acetone, and nail art supplies. Set reorder triggers and reconcile usage against services sold — automatically. |
| Guest experience | Branded consumer mobile app. Self check-in kiosk. Digital consent forms. QR-code checkout. Post-service review prompts to Google and Yelp. |
| Franchise management | Central admin for multi-location brands. Consistent booking flows, pricing, and loyalty across every site. Drill-down reporting by franchise zone. |
Capabilities only Zenoti offers nail salon businesses
What makes Zenoti different from general salon software: a set of capabilities that matter disproportionately to nail businesses are exclusive to Zenoti — unavailable on any other nail salon management platform:
- Automated Waitlist with instant booking — waitlisted guests book directly from the SMS, no front desk call needed
- Predictive queue wait times based on each technician’s actual efficiency and the guest’s own service history, plus virtual queues and guest self-checkout
- Service segment splitting — multi-step nail services (soak-off, set, art) split across providers to optimise every chair-hour
- MyZen Tips Payout — same-day tips on a Zenoti card or digital wallet (Apple Pay, Google Pay, Venmo, CashApp), no third-party app
- Automatic appointment book gap minimisation when services run long or short
- Flexible Family Booking — simultaneous or back-to-back services for family members in one visit
- Dynamic and peak-day premium pricing tied to technician performance and centre utilisation
- Nearby-centre suggestions when a location’s book is full — the booking stays with the brand
- 1-click franchise royalty collection and single-transaction cross-centre settlement of memberships, gift cards, and loyalty dues
- Auto-updated expired cards on file, SmartSplit/Multi-MID revenue routing for booth renters, and Text 2 Pay checkout links
FAQ
Two providers work on the guest simultaneously — one on hands, one on feet — from a single booking with one checkout. You configure which services and stations are eligible. The result is a shorter visit, a higher ticket, and a more efficient use of floor space in your busiest hours.
A guest who visits one location and then another has one unified profile — visit history, membership status, preferences, and loyalty balance all intact. Franchisors manage pricing, promotions, and royalty collection centrally; franchise operators get location-level flexibility. Zenoti powers Frenchies (31 locations), Tips & Toes (44 locations), and MiniLuxe (26 locations).
Commission rules are configurable per service type, retail product, and performance tier. Providers can see their own commission breakdown, rebooking goals, and performance metrics in the MyZen app without asking a manager. At payroll, everything feeds into integrations like ADP automatically — no manual spreadsheet work.
The branded consumer app handles everything a client needs between visits: membership management, rebook reminders, loyalty point tracking, and payment. When clients self-serve, front desk staff can focus on in-salon guests rather than fielding phone enquiries about balances and appointment history.
The app is not a white-label template — it’s branded from the home screen through to button text with the salon’s own identity. Clients use it to book, manage memberships, pay, and review. Over 60–70% of nail salon clients now book from mobile devices, making a branded app essential for any growing nail business.
The process is fully automated — no staff action required. The cancelled slot is offered to waitlisted guests in order, with a fixed response window. The booking is confirmed directly from the SMS link. For multi-location nail brands, this operates independently at each location, with reporting aggregated at the organisation level.
Campaigns trigger automatically from real visit data — no manual list exports, no guesswork. You define the re-engagement window (e.g. 8 weeks since last pedicure) and the offer. Zenoti identifies the matching clients, sends the campaign, and tracks opens, clicks, and bookings in the reporting dashboard.
Zenoti assigns dedicated implementation specialists, not a ticketing queue. The migration covers client records, membership configurations, service menus, staff profiles, and integrations. Training is provided for front desk staff, managers, and nail techs. After go-live, 24/7 support is available by phone, chat, and email.
Entry tools like Square or Vagaro cover basic booking but stop short of what a nail business actually runs on: walk-in queue management, per-technician tip splitting with same-day payouts, memberships redeemable at any location, automated marketing, inventory, payroll, and AI-driven growth tools. Zenoti covers all of it in one platform — with capabilities like Automated Waitlist, predictive queue wait times, and 1-click franchise royalty collection available on no other system.
The app is customised with the salon’s branding throughout. Over 60–70% of nail salon clients now book from a mobile device. The app supports simultaneous service booking, membership management, loyalty point tracking, gift card purchase, and post-visit review prompts. It is maintained and updated by Zenoti at no additional cost.
The platform handles the specific operational patterns of Vietnamese nail salons: multiple concurrent services, fast checkout, high station utilisation, and tip tracking with same-day digital payouts. The POS supports card-on-file, split payments, and cash. The reporting dashboard gives owners a real-time view of revenue, staff performance, and product usage across every station.
Free tools are designed for solo nail techs with a single need: an online calendar. They don’t handle memberships, commissions, inventory, payroll, or automated marketing. Zenoti’s growth features generate measurable additional revenue — and clients who book through the branded mobile app visit more frequently and spend more per visit than phone or walk-in clients.
Ready to see Zenoti in action?
Join nail studios and nail franchise brands worldwide who run their business on Zenoti. Schedule a personalised demo with a nail industry specialist.