No. Zenoti OS is the foundation — it runs your business end to end. AI Plus and AI Workforce are independent layers you can add in any order, on your own timeline.

AI Plus is your personal team of AI agents that spans marketing, scheduling, inventory, analytics, retention, and dispute management — the enabling layer that plugs revenue leaks and accelerates how you grow and operate. AI Workforce handles direct guest interactions — voice calls, web, and SMS. Both are independent and can be added to Zenoti OS in any order.

No. AI Plus and AI Workforce are completely independent. You can add either one to Zenoti OS without the other. Some locations start with AI Workforce to handle missed calls immediately, then add AI Plus later. Others do the reverse. There's no required sequence.

Multi-location pricing is customized based on your footprint and needs. We'll tailor it to your goals.

Your Zenoti subscription includes access to voice, SMS, and messaging tools. Usage is billed based on consumption with optional base packs.

Yes. Zenoti scales with you. We'll help you transition smoothly when you're ready to upgrade.

Zenoti is built for growing salons, spas, medspas, fitness centers, and barbershops of all sizes — from single locations to enterprise franchises.

Yes. Zenoti combines booking, POS, marketing, payroll, inventory, analytics, AI voice reception, AI text agents, dispute management, reputation management, and team messaging — so you can eliminate costly point solutions and run everything from a single platform.

Zenoti offers white-glove migration support. We help transfer your customer data, appointment history, memberships, and more with accuracy and minimal disruption to your business.

We provide structured onboarding, staff training, and business setup guidance tailored to your goals. Every subscription includes access to Zenoti University. Whether you're transitioning from another platform or launching a new location, most customers are live within weeks.

Every customer gets access to 24/7 global support and Zenoti University. Higher-tier customers also receive a dedicated Customer Success Manager and priority assistance backed by SLAs.

Yes. Zenoti is a secure, cloud-based platform accessible from anywhere on desktop, tablet, or mobile.

Absolutely. Zenoti is GDPR-compliant and follows strict data privacy and security standards. You control the visibility of customer information across locations, and guests can manage their own preferences and communication settings.

Zenoti uses AI to power everything from automated rebooking nudges and upsells to voice-enabled front desk assistants and predictive marketing. Zenoti AI Plus gives you a full team of AI agents for marketing, scheduling, inventory, disputes, and retention. Zenoti AI Workforce handles inbound calls, web, and SMS interactions around the clock.

Yes. Zenoti is used by businesses in over 50 countries and supports multiple currencies, tax settings, and time zones. We also support local payment processors and region-specific compliance.