Zenoti Empowers QQ With Touchless Solutions Post COVID-19

Zenoti is pleased toannounce a new partnership with QQ, a nail salon and spa business withlocations throughout Manhattan, New York. QQ operates 11 locations across threebrands, including QQ Nails, Hong Nails and Mellow Way. QQ decided to make aswitch from Booker to Zenoti as their new software management system followingspecific considerations

QQ proactively usedtime during their temporary closure to seek innovative solutions to operatingunder the new COVID-19 realities. Zenoti’s touchless solutions provide theperfect opportunity for QQ to deliver elevated guest experiences post-COVID.Additionally, Zenoti provides QQ with updated solutions to QQ’s marketing andoperations.

QQ now offerscustomers the ability to check-in and check-out from the convenience ofpersonal mobile devices. QQ’s branded mobile app – powered by Zenoti – empowerstheir customers to practice social distancing and other post-COVID safetymeasures. Auto check-in features via geo-fencing technology allows QQ customersto avoid front-desk queues and avoid contacting commonly touched objects.Similarly, convenient check-out features allow QQ customers to avoid front-desklines and pay, tip, review and rebook from their mobile devices.

QQ bolsters theirreopening plans and ongoing customer engagement strategies through advancedonline booking capabilities and automated marketing solutions. With one simpleonline search, QQ customers can now find and book the best time, in the bestlocation, with their preferred service provider. QQ now also sends automatedemail and text messages to customers, from updating loyal customers toreopening policy changes to thanking customers following their visit. WithZenoti, QQ is empowered to reach the right customers with the right messages atthe right time. These automation solutions encourage customers to visit whenQQ’s doors reopen and help QQ nurture stronger relationships with customers.

“QQ is excited aboutmaking it easier and more convenient for our customers to engage with us onlineand offline. We have always been committed to providing the safest experiencepossible for our guests. Our commitment has never been more important. Our newdigital solutions, powered by Zenoti, helps us deliver the safest, mostconvenient experience possible for our guests,” said Joey Fei, CEO of QQ.

For more information concerning Zenoti’s partnership with QQ, please contact press@zenoti.com.

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Dominic Blake, Blushes Hair & Beauty
Dominic Blake
Managing Director, Blushes Hair & Beauty
Isabel Steward, Douglas J Companies
Isabel Steward
Director of Guest Service, Douglas J Companies
Brendon Mann, Epic Hair Designs
Brendon Mann
Director, Epic Hair Designs

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