Transform every customer journey stage into unforgettable stories

From marketing to online booking, from self-check-in to self-check-out and Auto-Pay, from feedback and reviews to rebooking, Zenoti helps you create a branded elevated experience worth reliving and retelling.

Booking

Effortless, smart bookings. Guests can seamlessly book the best time, location, and service provider via the consumer mobile app or web and receive automated reminders to complete digital forms before appointments.

You can set up automated text and email communications to reduce no-shows and last-minute cancellations.

Visiting

No-wait, touchless, personalized visits. Guests can self-check-in, while providers get instant arrival notifications.

Providers read guest notes, preferences, and history for a personalized VIP service, and they can add chair-side service upgrades and products to guest invoices, all from their mobile device.

Guests pay and tip within the consumer app, while providers receive immediate confirmation notifications

Reflecting

Connect at the right time. Following exceptional service, guests receive mobile notifications to rate and rebook with just a few clicks – right when they are most likely to respond.

Push good reviews to social media to build your brand reputation and address negative feedback through our issue management system for timely corrective action.
Consumer Mobile App
Feedback & Reviews
Online Bookings
Referrals
Reports
ezConnect

Engaging

Establish a long-lasting relationship. Show you care by sending customers personalized notifications for after-care instructions and tips as well as next appointment recommendations.

Maintain the connection to your brand, services, and products by setting automated communications with your latest promotions, upcoming gift cards occasions or offers on their favorite product.

Booking

Effortless, smart bookings. Guests can seamlessly book the best time, location, and service provider via the consumer mobile app or web and receive automated reminders to complete digital forms before appointments.

You can set up automated text and email communications to reduce no-shows and last-minute cancellations.

Visiting

No-wait, touchless, personalized visits. Guests can self-check-in, while providers get instant arrival notifications.

Providers read guest notes, preferences, and history for a personalized VIP service, and they can add chair-side service upgrades and products to guest invoices, all from their mobile device.

Guests pay and tip within the consumer app, while providers receive immediate confirmation notifications

Reflecting

Connect at the right time. Following exceptional service, guests receive mobile notifications to rate and rebook with just a few clicks – right when they are most likely to respond.

Push good reviews to social media to build your brand reputation and address negative feedback through our issue management system for timely corrective action.

Engaging

Establish a long-lasting relationship. Show you care by sending customers personalized notifications for after-care instructions and tips as well as next appointment recommendations.

Maintain the connection to your brand, services, and products by setting automated communications with your latest promotions, upcoming gift cards occasions or offers on their favorite product.

Meet digital expectations. Boost revenue.

Businesses that engage guests with cutting-edge digital experiences deliver on expectations - encouraging visits, loyalty, referrals, and increasing revenue.
1 extra visit per customer per year
Same-day appointments accounts for 38% of online bookings
29% of first-time guests book online
32% of online booking are made outside business hours
use of digital forms, improving Rebooking identical services accounts for 66% of visits

We’ve helped the biggest beauty & wellness brands to deliver unparallel customer experiences and service over 250 million appointments and counting

playbutton lookalike arrow

Gene Jaurez Salons & Spas wanted to provide a high-quality experience to its tech-savvy customers at all ten locations. Zenoti's touchless technology ensures customer safety, elevates the experience and allows staff to concentrate on their craft.

Watch Video
playbutton lookalike arrow
playbutton lookalike arrow

Profile by Sandford delivers a comprehensive weight management program, at over 160 locations across the United States, which is simple, effective, and sustainable. The brand partnered with Zenoti to implement an all-new recurring monthly membership model.

Watch Video
playbutton lookalike arrow

Why customer retention matters

The beauty and wellness industry thrives on repeat business from regulars. Learn how to establish a core group of customers as regular customers for life.

Features that enable you to create an elevated customer journey and deliver unforgettable experiences across every touchpoint

Dominic Blake, Blushes Hair & Beauty
Dominic Blake
Managing Director, Blushes Hair & Beauty
Isabel Steward, Douglas J Companies
Isabel Steward
Director of Guest Service, Douglas J Companies
Brendon Mann, Epic Hair Designs
Brendon Mann
Director, Epic Hair Designs

See us in action

We’d love to demonstrate what we can do for you. Fill in this form & we’ll contact you within 24 hours to schedule your free demo.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.