Delight Your Customers

Add a touch of tomorrow to every customer touchpoint, today.

Give customers a personalized, cutting-edge, touchless experience that makes them fall in love with your brand and come back time after time, with Zenoti’s beauty and wellness management software.

Transform every customer journey stage into unforgettable stories

From marketing to online booking, from self-check-in to self-check-out and Auto-Pay, from feedback and reviews to rebooking, Zenoti helps you create a branded elevated experience worth reliving and retelling.

Booking

Effortless, smart bookings. Guests can seamlessly book the best time, location, and service provider via the consumer mobile app or web and receive automated reminders to complete digital forms before appointments.

You can set up automated text and email communications to reduce no-shows and last-minute cancellations.

Booking Management

Consumer Mobile App

Memberships

Visiting

No-wait, touchless, personalized visits. Guests can self-check-in, while providers get instant arrival notifications.

Providers read guest notes, preferences, and history for a personalized VIP service, and they can add chair-side service upgrades and products to guest invoices, all from their mobile device.
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Guests pay and tip within the consumer app, while providers receive immediate confirmation notifications

Reflecting

Connect at the right time. Following exceptional service, guests receive mobile notifications to rate and rebook with just a few clicks – right when they are most likely to respond.

Push good reviews to social media to build your brand reputation and address negative feedback through our issue management system for timely corrective action.

Consumer Mobile App

Feedback & Reviews

Online Bookings

Referrals

Reports

ezConnect

Engaging

Establish a long-lasting relationship. Show you care by sending customers personalized notifications for after-care instructions and tips as well as next appointment recommendations.

Maintain the connection to your brand, services, and products by setting automated communications with your latest promotions, upcoming gift cards occasions or offers on their favorite product.

Booking

Effortless, smart bookings. Guests can seamlessly book the best time, location, and service provider via the consumer mobile app or web and receive automated reminders to complete digital forms before appointments.

You can set up automated text and email communications to reduce no-shows and last-minute cancellations.

Visiting

No-wait, touchless, personalized visits. Guests can self-check-in, while providers get instant arrival notifications.

Providers read guest notes, preferences, and history for a personalized VIP service, and they can add chair-side service upgrades and products to guest invoices, all from their mobile device.
‍
Guests pay and tip within the consumer app, while providers receive immediate confirmation notifications

Reflecting

Connect at the right time. Following exceptional service, guests receive mobile notifications to rate and rebook with just a few clicks – right when they are most likely to respond.

Push good reviews to social media to build your brand reputation and address negative feedback through our issue management system for timely corrective action.

Engaging

Establish a long-lasting relationship. Show you care by sending customers personalized notifications for after-care instructions and tips as well as next appointment recommendations.

Maintain the connection to your brand, services, and products by setting automated communications with your latest promotions, upcoming gift cards occasions or offers on their favorite product.

Meet digital expectations. Boost revenue.

Businesses that engage guests with cutting-edge digital experiences deliver on expectations - encouraging visits, loyalty, referrals, and increasing revenue.

1 extra visitper customer per year

Same-day appointments accounts for 38% of online bookings

29% of first-time guests book online

32% of online booking are made outside business hours

use of digital forms, improving Rebooking identical services accounts for 66% of visits

We’ve helped the biggest beauty & wellness brands to deliver unparallel customer experiences and service over 250 million appointments and counting

Why customer retention matters

The beauty and wellness industry thrives on repeat business from regulars. Learn how to establish a core group of customers as regular customers for life.

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