Predict guest churn before it costs you. Act before they're gone.

When an at-risk guest arrives, the churn flag and a specific recommended action are already waiting on the appointment screen. The system brings the intelligence to the moment, not the other way around.

• Churn risk flag at check-in — Visible on every guest appointment screen — no separate tool needed. (Coming soon)
• Context-aware intervention — Specific recommended action shown automatically based on behavioral signals. (Coming soon)
• Rebooking nudge — Triggered before checkout if the guest has not rebooked.

When an at-risk guest calls or messages, the churn flag, the AI explanation, and a suggested retention action are already visible before the conversation starts. No lookup needed. No missed opportunity.

• Risk visible before the call starts — Churn prediction panel surfaces on every incoming guest interaction. (Coming soon)
• AI explains why — Specific behavioral signals shown, not just a risk score.
• Retention offer suggested — Recommended action shown directly in the communication panel. (Coming soon)

Every guest's risk state in one view — segmented by risk level, with the actions that will have the biggest impact surfaced first.

• Risk segmentation — High, medium, and low risk guests in one view with behavioral signals for each.
• Priority actions surfaced — The highest-value at-risk guests are flagged first so effort goes where it matters most.

Every retention action taken — and its outcome — feeds back into the model. Risk scores sharpen over time, and the model improves from patterns observed across 30,000+ Zenoti businesses.

• Industry-scale training — Calibrated across 30,000+ Zenoti businesses, not just your own guest history.
• Outcome feedback — Every campaign result sharpens the model's predictions automatically.