AI Workforce
AI Concierge
Fix the silent revenue leaks in your guest journey with AI.
Every missed upsell, every abandoned booking, every untracked call is leaked revenue. AI Concierge connects your phone system, guest history, and bookings in real time — so your team catches every opportunity before it slips through.
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Meet AI Concierge
See more. Recover more. Grow more.
Your AI-powered guest intelligence platform that gives your team full visibility into every call, every guest, every review, and every missed opportunity — so nothing falls through the cracks.
Guest Timeline
Every guest, every interaction — one view
When a guest calls, your team sees the full picture before they pick up — loyalty status, past visits, AI-powered suggestions, and outstanding dues. Every guest feels known.
- Full guest profile — Loyalty & membership status, appointment history, product purchases, and upcoming visits in a single view.
- AI guest summary — One-click AI overview with proactive alerts and smart suggestions — like a cheat sheet for every guest.
Lead Sources
New lead from Facebook
Just now
Missed call → captured
2m ago
Form submitted
5m ago
Business Phone
A complete phone system built for beauty & wellness
Smart routing, auto-recorded calls with transcriptions, voicemail management, and missed-call recovery flows — so no guest inquiry goes unanswered and every call is accounted for.
- Smart routing & Phone Tree — No-code drag-and-drop Phone Tree, Ring All / Fixed Order / Ring Groups, call queuing, and branch-to-branch transfers.
- Auto-record & missed call recovery — Every call recorded with transcription. Missed calls trigger SmartBot auto-SMS — customisable for business hours vs. after-hours.
AI Lead Score
High intent · Ready to book
Routed to
Emily Johnson
→ Jessica M. · High intent
Michael Smith
→ Raj K. · Medium intent
David Wilson
→ Sara P. · Nurturing
Reviews & Reputation
Your online reputation — managed and optimised
Google, Facebook, and Zenoti reviews in one dashboard. AI drafts brand-tone replies, summarises what guests are saying, and flags keywords that need attention — so your reputation stays strong.
- AI smart replies & review management — AI generates brand-tone replies. Review, approve, and post — all with one click.
- AI review summary & sentiment — AI highlights what guests love and what needs work. Keyword word clouds and manager alerts for flagged terms.
Analytics & Coaching
See where revenue leaks — and coach your team to close the gaps
AI analyses every call to show missed bookings, skipped upsells, and failed conversions — with exact dollar values. Then it tells your team exactly what to improve, with specific coaching insights.
- Missed revenue dashboard — Failed conversions, upsell gaps, and abandoned bookings — all with dollar values, by service and location.
- AI team coaching — AI listens to calls and surfaces specific feedback — “Staff rarely offer alternatives when preferred provider is booked”
SmartBot & Messaging
24/7 automated guest conversations
SmartBot books, cancels, and reschedules appointments via text — automatically, around the clock. Two-way messaging lets your team engage guests directly. When a call is missed, SmartBot follows up by text to recover the appointment.
- SmartBot — AI assistant that handles booking, cancellation, and rescheduling 24/7 via text — no staff involvement needed.
- Two-way SMS & missed call flows — Engage guests directly via text. Missed calls auto-trigger SmartBot follow-up — business hours or after-hours
Why AI Concierge
Turn missed revenue into recovered revenue with AI.
From untracked calls to abandoned bookings to unanswered reviews — AI Concierge makes every invisible gap visible and actionable.
Every guest feels known — even on the first call
Your loyal guest calls in after three years, and whoever picks up has no idea who she is. No history, no context. AI Concierge changes that. Your team sees the full guest profile the moment a call comes in — loyalty status, visit history, preferences, and AI-powered suggestions on what to offer next.
See exactly where revenue is leaking
AI Concierge analyses every call and puts a dollar value on every missed booking, every skipped upsell, and every guest who started a booking but didn’t finish. Managers see the gaps clearly — and AI coaching tells your team exactly what to do differently.
Your online reputation, always under control
91% of potential guests check reviews before they book. AI Concierge pulls Google and Facebook reviews into a single dashboard, drafts AI-powered replies in your brand’s tone, and gives you a summary of what guests are saying — the positives and the areas to improve. You’re always on top of it.
Nearly half your bookings never complete — and you wouldn’t know
Guests start booking online, pick a service, pick a provider — and drop off before completing. Without AI Concierge, you’d never know they were there. The Abandoned Appointments Report shows you exactly who started but didn’t finish, what they wanted, and when it happened — so your team can follow up and recover the booking.
Real results from real businesses
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FAQ
Frequently asked questions
Everything you need to know about AI Concierge.
AI Concierge is Zenoti’s guest intelligence and engagement platform for beauty and wellness businesses. It includes five modules — Guest Timeline, Business Phone, Reviews & Reputation, Analytics & Coaching, and SmartBot & Two-Way Messaging — giving your team complete visibility across every guest interaction.
Stop the leaks.
Start the growth.
See how Zenoti can transform your business, book a personalized demo today.
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