AI Workforce
AI Concierge
Fix the silent revenue leaks in your guest journey with AI.
Every missed upsell, every abandoned booking, every untracked call is leaked revenue. AI Concierge connects your phone system, guest history, and bookings in real time — so your team catches every opportunity before it slips through.
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Meet AI Concierge
See more. Recover more. Grow more.
Your AI-powered guest intelligence platform that gives your team full visibility into every call, every guest, every review, and every missed opportunity — so nothing falls through the cracks.
Guest Timeline
When a guest calls, your team sees the full picture before they pick up — loyalty status, past visits, AI-powered suggestions, and outstanding dues. Every guest feels known.
- Full guest profile — Loyalty & membership status, appointment history, product purchases, and upcoming visits in a single view.
- AI guest summary — One-click AI overview with proactive alerts and smart suggestions — like a cheat sheet for every guest.
Lead Sources
New lead from Facebook
Just now
Missed call → captured
2m ago
Form submitted
5m ago
Business Phone
Smart routing, auto-recorded calls with transcriptions, voicemail management, and missed-call recovery flows — so no guest inquiry goes unanswered and every call is accounted for.
- Smart routing & Phone Tree — No-code drag-and-drop Phone Tree, Ring All / Fixed Order / Ring Groups, call queuing, and branch-to-branch transfers.
- Auto-record & missed call recovery — Every call recorded with transcription. Missed calls trigger SmartBot auto-SMS — customisable for business hours vs. after-hours.
AI Lead Score
High intent · Ready to book
Routed to
Emily Johnson
→ Jessica M. · High intent
Michael Smith
→ Raj K. · Medium intent
David Wilson
→ Sara P. · Nurturing
Reviews & Reputation
Google, Facebook, and Zenoti reviews in one dashboard. AI drafts brand-tone replies, summarises what guests are saying, and flags keywords that need attention — so your reputation stays strong.
- AI smart replies & review management — AI generates brand-tone replies. Review, approve, and post — all with one click.
- AI review summary & sentiment — AI highlights what guests love and what needs work. Keyword word clouds and manager alerts for flagged terms.
Analytics & Coaching
AI analyses every call to show missed bookings, skipped upsells, and failed conversions — and coaches your team on how to recover them.
- Conversion analytics — See exactly where calls result in bookings and where they drop off.
- Team coaching — AI highlights coaching opportunities so every team member improves over time.
SmartBot & Messaging
AI-powered messaging that handles appointment confirmations, missed call recovery, and guest follow-ups — automatically, around the clock.
- SmartBot — Handles booking inquiries, FAQs, and missed call responses automatically — even after hours.
- Personalised messaging — Guests receive the right message at the right time based on their history and behaviour.
Why AI Concierge
Stop the leaks between your phone, your front desk, and your booking system.
AI Concierge connects every guest touchpoint so your team always shows up prepared — and every opportunity gets a response.
Every guest feels known before you say hello.
Full guest profile visible before the call is answered — loyalty status, past visits, AI suggestions. Your team shows up prepared every time.
Never lose a guest to a missed call again.
Missed calls trigger SmartBot auto-SMS instantly. Smart routing means every call reaches the right person, and after-hours messages get a response.
Your online reputation — managed and optimised.
AI drafts brand-tone replies to every Google and Facebook review. Sentiment tracking flags what guests love and what needs attention.
Turn every call into a coaching moment.
AI analyses calls for missed upsells and skipped bookings, and shows your team exactly where revenue was left on the table.
Real results from real businesses
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FAQ
Frequently asked questions
Everything you need to know about AI Concierge.
AI Concierge includes a complete business phone system built for beauty and wellness — smart routing, auto-recording, transcription, and missed-call recovery. You can migrate your existing number or set up a new one.
Stop the leaks.
Start the growth.
See how Zenoti can transform your business, book a personalized demo today.
Momentum Leader
G2
Spring 2026
Best Relationship
G2
Spring 2026
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4.4 / 5
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