How Zenoti simplified package management for our growing clinic chain

We're the [Oliva] Skin and Hair clinic, and our mission is to be the most sought-after clinic chain in cosmetic dermatology. We have 12 clinics in major cities in South India and will soon be a chain of 20 clinics by the end of next year.

With the different treatment combinations we have and hundreds of unique packages that we offer, that was a huge challenge for us to work with. We knew that to be successful, we had to simplify how we sold and managed packages for our front desk and that we needed to find a software to help us do that. Previously, because our old software was error-prone, we had to track the package balances manually. If a guest visited another location, it was a nightmare for us to get an accurate balance and keep the books in order. We wanted a software that made things easier operationally and also stopped us from losing money from poor package management. Today, Zenoti's customizable packages have made it easier for our front desk to work with.

Pulling up a guest's balance on a package is easy, fast, and always accurate. We see what treatments were redeemed, which makes bookings, check-ins and checkouts faster. Everything is tracked and reported by Zenoti. If it sold a package mid-way through the series, we simply transfer the balance for prepaid cards and the guest can use it for any service they want.

The new system is great for our guests. They just walk in knowing everything is going to be ready for them. They get alerts to remind them when the next session is and home-care instructions after their visit. That goes a long way in making them feel like we care about their success.

Zenoti's reports have also made my job infinitely easier. All our reports are automated now. This is a huge timesaver for us as something like payroll would take our team hours to calculate. Now, they can pull up commissions directly from Zenoti, which easily saves our managers 16 hours every month. It's two extra days for us to focus on things that really move the needle of our business.

There are so many other ways in which Zenoti helps – even little things like being able to access reports from my phone. After I get home, I can stay on top of things at work, even when I'm not physically present at the clinic. I love Zenoti because it makes things easy for our business.