Irwan Team chooses Zenoti for better experience and strategic marketing

Myra Sagitawaty serves as the managing director for Irwan Team Hair Design.

Irwan Team Hair Design operates as a salon business located in Jakarta, Indonesia. The company runs thirteen salon locations along with one Irwan Team Academy, all situated in Jakarta.

Prior to implementing Zenoti, the business relied on two disconnected systems—one for scheduling and another for point-of-sale transactions. Since adopting Zenoti for day-to-day operations, they've been able to offer convenient online reservation capabilities to their customers. Clients now have the ability to schedule appointments via a mobile application, while reception staff can instantly view these bookings. This has significantly contributed to the business's expansion. They're able to generate and dispatch appointment confirmation reminders to customers, which has decreased the occurrence of missed appointments.

The team members are quite pleased with the Zenoti platform. Previously, without the Zenoti mobile application, staff had difficulty accessing their schedules and were forced to check them by hand. Now they can better organize their preparations for upcoming client visits. The inventory management features provide rapid access to valuable insights and projections that support growth objectives.

Myra now has improved oversight of the entire workforce across all locations. The Zenoti analytics tools are instrumental in driving growth, as they allow her to review business metrics and determine the strategic direction the company should pursue going forward. The team is enthusiastic about launching additional salon locations and plans to continue utilizing the Zenoti platform.