Dear Friend,

We know this is a trying time for our industry and for your business.  The worldwide spread of COVID-19 has created an emergency that is unprecedented in recent memory. While governments are doing what they can, it is now widely accepted that containment of this virus also requires a new term we’ve all learned in the last week--“social distancing”--at a community level, which means that many people are staying at home and avoiding all social contact with others. 

We understand that this is especially challenging for all our customers as we are in the beauty & wellness industry. The services you provide are physical and personal. Your business is one of the few spaces in which people allow you to come into their personal space and actually touch them.  Some of our customers are reducing hours, while others, unfortunately, have had to temporarily shut down a few outlets due to local restrictions.

All of us at Zenoti are committed to doing what we can to help you, and our industry, navigate through these difficult days.   To that end, our team has put together a help guide that can assist you and your team with managing tasks directly in your Zenoti system during this time, whether it’s updating appointments, closing centers, extending memberships, or handling vendor shipments.

I’m attaching this guide here for your use.   And while not every scenario may be applicable to you, my hope is that  you’ll be able to leverage our experience and knowledge and use this  guide to generate tasks, ideas, and projects that will help you sustain  your business in the coming weeks.

Please know that this is only the beginning.  In the coming days we will be posting additional materials, providing you with templates, training materials, and sharing data from across our network which will help you and your team manage through these circumstances. 

These are just some of the things that we are working on, but if there is any other area you would like our support, please feel free to reach out to me. We see ourselves as your partners, and are here to stand with you every step of the way.

Warm Regards

Sudheer Koneru
CEO, Zenoti