39 results

Beauty and WellnessClient Experience

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

Beauty and wellness has hit an inflection point. See why Innergize has become the industry's must-attend event for operators serious about growth.

Cheryl ColeCheryl Cole

The clients you're losing aren't telling you they're leaving

The clients you're losing aren't telling you they're leaving

Salon guests telegraph their departure weeks before they cancel. Here's what behavioral disengagement looks like, and how to catch it before the window closes.

Cheryl ColeCheryl Cole

Walk-in vs appointment barbershops: Which model is right for your shop

Walk-in vs appointment barbershops: which model is right for your shop?

Walk-in vs. appointment barbershop: compare revenue, wait times, and staffing — and see how hybrid scheduling and a digital queue help modern shops grow.

Cheryl ColeCheryl Cole

Beauty Budget Breakdown: How Americans Prioritize Self-Care

Beauty budget breakdown 2026: How clients prioritize their wellness spending — and what it means for your business

We surveyed 1,000 U.S. adults about beauty and wellness spending to reveal what clients prioritize, sacrifice, and how providers can adapt.

Cheryl ColeCheryl Cole

Infographic: What actually makes a great salon or spa experience in 2026, ranked by real customers

Infographic: What actually makes a great salon or spa experience in 2026, ranked by real customers

Want to improve your salon or spa customer experience? Uncover data-driven insights from real clients and see what truly drives loyalty in our infographic.

Cheryl ColeCheryl Cole

Message templates that work: 2-Way SMS for salons, spas, and medspas at every stage of the client journey 

Message templates that work: 2-Way SMS for salons, spas, and medspas at every stage of the client journey 

Discover proven 2-way SMS templates for salons, spas, and medspas. Improve client experience, reduce no-shows, and automate communication using modern messaging tools.

Michelle Dakota BeckMichelle Dakota Beck

QUIZ: How Gen Z–ready is your salon or spa?

QUIZ: How Gen Z–ready is your salon or spa?

Is your salon or spa welcoming to Gen Z? Take our free quiz using the latest survey data to determine if your business is Gen Z-ready.

Cheryl ColeCheryl Cole

The personalization playbook: How salons, spas, and medspas can maximize lifetime value through customized experiences

The personalization playbook: How salons, spas, and medspas can maximize lifetime value through customized experiences

What if your business could predict what guests will want next, and deliver it instantly? Learn how AI, data, and automation make that possible.

Grace TrumpfellerGrace Trumpfeller

How salons and spas can win over Gen Z in 2026 — and why it matters more than ever

How salons and spas can win over Gen Z in 2026 — and why it matters more than ever

Find out what Gen Z wants from salons and spas in 2026. Explore data-driven insights to help boost appointments, sales, loyalty, and customer satisfaction.

Cheryl ColeCheryl Cole

Survey reveals the 8 top client retention strategies for wellness brands in 2025

Survey reveals the 8 top client retention strategies for wellness brands in 2025

New survey reveals the 8 proven ways to win clients back to your salon, spa or fitness brand — and keep them for good.

Cheryl ColeCheryl Cole

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