46 results

Beauty and WellnessClient Retention

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

What we're watching at Innergize 2026: The themes reshaping beauty and wellness

Beauty and wellness has hit an inflection point. See why Innergize has become the industry's must-attend event for operators serious about growth.

Cheryl ColeCheryl Cole

The clients you're losing aren't telling you they're leaving

The clients you're losing aren't telling you they're leaving

Salon guests telegraph their departure weeks before they cancel. Here's what behavioral disengagement looks like, and how to catch it before the window closes.

Cheryl ColeCheryl Cole

Why reactive management is costing beauty and wellness businesses more than they realize

Why reactive management is costing beauty and wellness businesses more than they realize

New guest visits are down across the industry in 2026. See how predictive AI helps salons and spas prevent revenue loss from stockouts, scheduling gaps, and silent churn.

Cheryl ColeCheryl Cole

Barbershop membership programme guide — Zenoti 2026

Barbershop Membership Programme Guide: How to Build, Price, and Retain Members

How to build a barbershop membership programme: tiers, unlimited haircut pricing, EFT collection, churn reduction, and member marketing. Includes 2026 benchmark data.

Cheryl ColeCheryl Cole

Free no-show revenue calculator for salons, spas and medspas (2026 data)

Free no-show revenue calculator for salons, spas and medspas (2026 data)

Find out exactly how much appointment no-shows are costing your business. Free calculator built on 2026 benchmark data for salons, spas, medspas, and more.

Cheryl ColeCheryl Cole

Beauty Budget Breakdown: How Americans Prioritize Self-Care

Beauty budget breakdown 2026: How clients prioritize their wellness spending — and what it means for your business

We surveyed 1,000 U.S. adults about beauty and wellness spending to reveal what clients prioritize, sacrifice, and how providers can adapt.

Cheryl ColeCheryl Cole

infographic-minimum-star-ratings-clients-accept-2026

Infographic: The review line | Minimum ratings clients will accept in 2026

For salon, spa, and medspa owners, your star rating isn't just a score. It's the first filter clients use before they ever consider booking with you.

Cheryl ColeCheryl Cole

Infographic: What actually makes a great salon or spa experience in 2026, ranked by real customers

Infographic: What actually makes a great salon or spa experience in 2026, ranked by real customers

Want to improve your salon or spa customer experience? Uncover data-driven insights from real clients and see what truly drives loyalty in our infographic.

Cheryl ColeCheryl Cole

Message templates that work: 2-Way SMS for salons, spas, and medspas at every stage of the client journey 

Message templates that work: 2-Way SMS for salons, spas, and medspas at every stage of the client journey 

Discover proven 2-way SMS templates for salons, spas, and medspas. Improve client experience, reduce no-shows, and automate communication using modern messaging tools.

Michelle Dakota BeckMichelle Dakota Beck

How gift cards can fuel post-holiday growth for salons, spas, medspas, barbershops, and fitness studios 

How gift cards can fuel post-holiday growth for salons, spas, medspas, barbershops, and fitness studios 

Maximize revenue and nurture new customers with our cross-industry playbook. Learn practical strategies to create boost retention and gift card redemptions after the holiday rush.

Grace TrumpfellerGrace Trumpfeller

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