Feedback & Reviews
Keep your finger on the pulse with guest feedback
Find out what your guests love about your business, and where it could improve. Use Zenoti feedback and reviews to resolve issues, boost guest satisfaction, avoid churn, and drive business growth.
Growth software that nearly 30,000 businesses trust
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
Boost your brand’s online presence
Encourage guests to rate their visit during, or after, checkout. Share and promote glowing reviews on social media to elevate your brand image, attract new guests, and motivate higher guest spend.
Request service-specific feedback
Delight your guests by focusing on what matters most to them. Select specific services that should trigger a review request for targeted learnings.
Monitor key focus areas
Track the guest experience through intuitive reports that let you filter reviews by provider, service, or custom tags. Evaluate feedback across one or multiple centers based on selected services and processes.
"Right now, about 30% of clients are paying through the Auto-Pay system. Seattle is a tech town, and we are working on increasing that frequency. Not only does this help minimize congestion at the front desk, but it frees up the receptionists to attend to other questions."
Take the stress out of staff management
Streamline scheduling
- A drag-and-drop interface means quick scheduling based on staff availability.
- Easily manage leave requests and time off for staff.
- Automate guest appointment reminders to reduce no-shows.
Make payroll effortless
- Track staff hours, tips, and commissions accurately.
- Generate payroll reports automatically.
- Integrate with payroll applications like ADP RUN and accounting software applications like QuickBooks Online and XERO.
Simplify performance management
- Set clear goals and track individual and team performance.
- Provide real-time feedback and performance reviews.
- Identify training opportunities for staff development
Get instant review notifications
Receive automatic alerts of poor ratings, to help you swiftly identify and resolve issues to avoid losing valued guests.
Drive positive change
Capture and measure feedback to improve your services and exceed guest expectations. Reviews help you identify areas of improvement, celebrate team wins, and build on your strengths.
Turn less-than-great visits into excellent experiences
Decide what you consider a poor rating, for example, 3 stars and below. Follow up on negative reviews and offer solutions to improve guest satisfaction.
Manage feedback with ease
Save time and effort by monitoring all guest satisfaction metrics in one place. Submit, review, resolve issues, and make improvements on the fly.
Streamline staffing with a centralized employee database
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Access vital information quickly
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Provide transparent performance data
Identify and reward top performers by choosing from employee management solutions that support the tracking of key performance metrics. Gather employee reviews and identify additional training needs. Motivate your staff through non-biased performance management.
Create a collaborative environment
Want to ensure employee communication is easy at every location? Take advantage of quick message notifications that drive knowledge sharing and make your whole team more efficient with staff management software.
Save time and resources
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Streamline payroll and minimize errors
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
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Improve staff communication
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Your team takes charge of their performance
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Build trust with consistent review management
Balance five-star ratings and constructive feedback by reviewing and moderating guest reviews. Accept reviews and ratings from verified sources, and streamline issue management.
- Give every guest the opportunity to rate their experience
- Verify reviewers’ identity, language tone, and content
- Record and publicize only genuine feedback
Why choose Zenoti POS
As an all-in-one solution trusted worldwide, Zenoti POS ensures faster, seamless check-in and checkout for your customers. Its user-friendly interface simplifies invoicing and payments, reducing the need for extensive staff training.
Zenoti POS is also a revenue booster, integrating smoothly with your operations and eliminating errors. It provides real-time sales insights and detailed reports, ensuring efficient management of your business.
From managing loyalty rewards to inventory control, Zenoti POS handles it all, saving you valuable time and effort. Zenoti POS offers a secure, comprehensive point-of-sale solution.
How Zenoti POS benefits your business
Trusted by salons, spas, medical spas, and fitness centers around the world, Zenoti POS streamlines tasks like invoicing, inventory management, and automatic reconciliation. Impress your clients with fast, efficient service and enjoy control over your inventory across all locations.
Save time, reduce errors, and foster business growth with Zenoti POS.
Gather key insights for growth
Get feedback on the topics your guests really care about. Gauge the quality of your services, how easy it is to book, how friendly your providers are, and much more. Leverage the insights to take your guest experience to the next level.
*Tips payout feature is available only in US
of consumers feel online reviews are important when choosing a salon or spa.
will not consider any salon or spa with an average rating of less than 4 stars.
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Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
"Boardroom is growing. Meeting inevitable growth challenges in today’s world means an advanced technological solution capable of simplifying the complex. Zenoti does just that. It’s designed for enterprise-level salons like ours, so we know we’ve found the technology partner we need as we continue to grow."
Bruce Schultz
CEO, Boardroom Styling Lounge
"So we chose to go with Zenoti because of the features that it has. The elevated guest experience that I find that our clients are loving is the ability with the mobile app to book appointments online 24/7. It was wonderful with Zenoti being able to get a branded Katrina's Skinworks app. The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier."
Katrina Gilligan
Owner, Katrinas Skin Works
"Opening a new business can be scary but the support of the Zenoti team has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with [a dedicated] Senior Customer Success Manager meeting with me to discuss any features or additional questions I may have, which ensures the workflow our our office remains consistent and steady."
Ashley Bajorek
Owner, Élan Med Spa
"This is a really convenient booking platform. It's equipped with so many features. The 24 hour support team is so helpful and always provides some type of solution/answer to help guide me in understanding how to get the most out of Zenoti and help our business grow."
Lyndsey Ancheta
Owner, Cinta Aveda Institute
"ezConnect relieved the technological burden by integrating a patchwork of systems that we had put together. It enabled our team members to engage with our patients more proactively and communicate with them in real-time, increasing the connection rate, guest satisfaction, and show rates."
James Raysbrook
COO, Sono Bello
"ezPulse has given us the ability to see how our teams are performing in live time and to compare to previous periods of time. Having the information right at our fingertips rather than running reports has allowed us to make decisions quickly and therefore has improved our business. It’s how an integral part of our team monitoring and performance- staff love it too! The app is continually being improved upon our feedback so it’s only getting better!"
Teresa Malik
Director, Lovoir Beauty
"Seeing those additional overnight bookings is huge for us. It's being able to cast a wider net for our clients and fill that schedule as quickly as possible.If you want to be more present and up your customer service, SmartBot's a great way to do it."
Bridget Adamson
Training & Development Manager, Shobha Salon
"We love ezConnect’s robust texting capability and access to guests’ full conversation history. It’s beenvery valuable in managing cancellations and no-shows, and the automated responses outside of business hours have been a great touch point for our guests."
Nicole Acosta
Technology Specialist, VIO Med Spa
Solve all your needs with a single software solution
Here are a few ways our technology platform helps today's top-performing beauty and wellness brands.
Frequently Asked Questions
What kind of insights does Zenoti feedback and reviews provide?
Zenoti feedback and reviews provide deep insights on various business processes at your salon or spa. The feedback system can be programmed to collect both detailed and basic information, and almost all processes can be rated individually. From booking and check-in simplicity to provider friendliness and payment convenience, the system can collect feedback on a wide range of processes, followed by an overall experience rating to understand how satisfied your guests are. Based on the feedback, the salon or spa management team can decide what parts of the business should be improved to enhance the overall guest experience.
How should you handle negative reviews?
Ideally, it’s best to encourage all guests to provide feedback on the services provided to them. However, you can’t please everyone, so some guests may leave negative reviews. If it happens, it’s best to flag that review for further investigation to determine what exactly transpired at the appointment. During this process, it’s important to reach out to the guest to ask follow-up questions, to fully understand the issue and gauge the authenticity of the review. This must be followed up by discussing the visit with affected team members to get a full picture of the situation. If you find that the concerns were legitimate, it is important to promptly apologize and offer a solution to the guest.
Which reviews are approved, and what is the moderation process?
The purpose of reviewing and moderating guest feedback is to ensure that reviews are fair and balanced. On one hand, guests should have the opportunity to rate their experience and cite areas of improvement. On the other hand, your salon or spa business should not suffer due to incorrect or malicious reviews. The moderation process helps you ensure that only genuine feedback is recorded in the system or made public, by reviewing authenticity, language, and the reviewer’s identity. Further, by defining ratings criteria, you can ensure that the assessment process is standardized.
How can the Zenoti feedback solution improve guest satisfaction?
Let’s be honest, everyone loves to be heard – and your clients are no different. Thus, as a business operating in the beauty industry, it is important that you allow your guests an opportunity to leave feedback. By encouraging guests to rate your service on multiple criteria, you can see where your team is exceeding guest expectations – and where there is room for improvement. Use the feedback to understand guest expectations and improve your business, services, and providers. The Zenoti feedback solution is designed to analyze reviews to highlight poor ratings and help you solve issues quickly. As a result, you can increase guest satisfaction and prevent churn.
