These improvements are set to be available worldwide by November 15.
They cater to all businesses using Zenoti: salons, spas, medical spas, and fitness centers.
What's new with Zenoti?
Zenoti continually innovates and adds new capabilities for beauty and wellness businesses, designed to drive revenue, enhance the customer experience, and improve processes. Here's where you can see a brief overview of the latest Zenoti features and enhancements as they are released.
Gift Cards
Set up, promote, and sell gift cards seamlessly.
Enjoy features like an onboarding wizard for easy setup, abandoned cart alerts, membership pricing for gift cards, and more. Additionally, we’ve improved the Webstore Gift Card Summary screen design: it’s less cluttered and provides better visibility into gift card reporting and analysis.
Marketing
Look for these three notable improvements for your marketing:
Goal-based marketing campaigns:
User-friendly workflows help streamline campaign creation: With just two clicks, you can launch goal-based always-on campaigns.
Simplified feedback management:
It’s now easier to address guest feedback effortlessly with quick responses. Dashboards offer insights into review ratings, feedback distribution, and more.
Marketing dashboard enhancements:
Dashboards now display abandoned services checkouts and abandoned gift card checkouts. Revenue-realized data also includes both services and gift card revenues.
Automated Dispute Management
Zenoti Payments now offers a dispute management system with an automatic submission feature.
Here’s how it works: In the event of a dispute, Zenoti collects evidence and creates a defense document on your behalf. You can edit the document with extra details if needed and submit it within the defense period. If you choose not to take additional action, Zenoti will automatically submit the defense document at the end of the defense period.
Available for all Zenoti Payments customers.
Signals for Business Insights
Your dashboard now offers information on some of the features most important for your business.
These insights are categorized into four types of “signals”: Value, Engagement, Adoption, and Growth.
You can leverage these insights to make clear, well-informed decisions toward a more profitable and efficient business.
The admin dashboard now also shows related benchmarking against similar businesses.
ezConnect
ezConnect customers can now use SMS broadcasting to share important updates with groups of clients in less than a minute.
A significant time-saver over calling or messaging each individual client, SMS broadcasting makes it easy for businesses to send a broadcast text message with an element of personalization (macros) to a specific list of clients, in these situations:
- Change in center hours: Quickly inform clients who have an appointment for a specific day about changes in operating hours.
- Provider unavailability: Notify clients when a service provider is unavailable on a specific day and offer rescheduling options.
- Unconfirmed appointments: Before a scheduled appointment, send an additional friendly reminder to guests who have not confirmed their visit.
MyZen App – outside of the U.S.
The MyZen App is now available for service providers outside of the United States.
Features include viewing and editing guest forms, tracking appointment history, upselling, and much more.
Welcome to a new era of operational efficiency and improved customer experience! For detailed information on the November enhancements, visit our support page.
Growth software that 25,000+ businesses trust
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
Connecting with guests, empowering service providers
Gene Juarez Salons & Spas wanted to provide a high-quality experience to its tech-savvy customers at all 10 of their locations. Zenoti technology has elevated the Gene Juarez guest experience, simplifying interactions and freeing up staff to concentrate on their craft.
Scott Missad
President & CEO, Gene Juarez Salons & Spas
Get a centralized view of business metrics
Birds' strategy is to provide an exceptional
customer experience by delivering high-quality service in a relaxing, fun environment. To do that, we wanted to create a seamless experience for guests and staff alike. With Zenoti, we get a centralized bird's eye view of business metrics - from marketing campaigns to reporting to employee performance.
Jayson Rapaport
Co-Founder , Birds Barbershop
Get hasslefree migration to Zenoti
The migration process from any provider to a new one - especially one as vast as Zenoti - can be a challenging process, but the Zenoti team is so helpful and nothing is too much of an issue. They are available at any time throughout the day. The UK team within Zenoti is great. They have got loads of experience working with salons and have lots of ideas of how to implement Zenoti into your business to ensure that you get the most out of it.
Dominic Blake
Managing Director, Blushes Hair & Beauty
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