Your Customers Request For Specific Stylists. How Do You Take Action?

By Emily Martin

October 30, 2015

When a customer inquires about a specific stylist, it's your job to ensure that you honor their request. This means that your front desk should not reassign that appointment to a different stylist at a later time.

While booking the appointment through salon appointment book, it's easy to capture whether a specific stylist was requested. The appointment block will display a band to show that request.

Customer's specific request for female stylist

The color of the band indicates the request type.

As important as it is to address your customer's preferences, you should also recognize those stylists that are requested often. These employees help your salon build customer loyalty and bring in repeat business.

Zenoti (formerly ManageMySpa) stores the number of requests for each employee, which makes it easy for you to track and reward your popular stylists. You can access this data from the Employee Commissions report and Employee Sales Performance.

If you need help using this feature, contact support. If you are looking for a powerful and easy to use salon software, request a demo.

Interested to learn more? Book a free demo
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Emily Martin

Copywriter, Zenoti

A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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