b:blunt Salon Wows Their Customers With Exceptional Customer Service

By Emily Martin

September 4, 2015

b:blunt takes their customer's experience to the next level with the launch of their salon mobile app. The app enables their customers to self book appointments and receive special promotions.

The Idea Behind The b:blunt Salon Mobile App

Improving customer experience in a spa or salon starts with the moment your customers want to book an appointment. When b:blunt found they were putting too many customers on hold during peak hours, they found a solution with Zenoti’s mobile app for customers. The salon mobile app is branded to look and feel like b:blunt's website and offers each customer a highly personalized experience. Customers can quickly book appointments using things like the “recent appointments” feature or can browse through the b:blunt service menu to find the right service for them. Customers can request a specific stylist, similar to a typical phone call. And, with access to book appointments whenever they want, customers are no longer limited to calling during business hours and being put on hold. The app is fully integrated with b:blunt’s salon management software also provided by Zenoti, which cuts down administrative effort for the front desk. That translates to happier customers as receptionists can quickly deal with customers at their salon during busy hours.

Check out b:blunt’s beautiful Salon mobile app for customers

Blunt Mobile App

Customers can quickly book an appointment or find the right service.

Blunt services screen

About b:blunt

b:blunt is a premier hair salon chain with locations in India and Dubai. With a strong foundation of in-house trained hairdressers, therapists, beauticians and makeup artists, b:blunt recently launched b:blunt mini salons and blow out bars. B:blunt also offers “b:blunt Agency”, which specializes in providing hair styling and makeup services to celebrities in the entertainment industry. www.bblunt.com Learn more about Zenoti’s mobile app solution, request a demo.

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Emily Martin

Copywriter, Zenoti

A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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