Pilferage may mean petty theft, but there is nothing petty about the hit it can have on your bottom line if left unchecked. From an employee perspective, the best way to handle pilferage is to be transparent with your staff about the impact theft has on the business and on them. Sometimes a quick list of ideas is just the thing to get started, so here you go!
Creating a clear policy that describes what does and doesn’t constitute pilferage is the first step in dealing transparently with pilferage. Once you do so, you reduce the possibility of any misunderstanding with your staff. It will also help you deal with staff in a clear cut and fair manner if you catch them stealing.
The only way to identify theft or wastage for back bar products is to implement a control system that projects product usage. Here’s what that system may look like:
Giving staff discounts, free services, free products, or even birthday gift cards will create a positive workplace culture where generosity and appreciation are of value to you. This can go a long way in reducing the urge for staff to “reward themselves” by taking products.
In the spa and salon industry, you might not be able to do away with theft altogether, but you can likely reduce it putting these three ideas to use. Check out, Dealing with Pilferage in Your Spa or Salon, to discover more strategies.
In addition, Zenoti’s all-in-one management software has a number of ways you can mitigate pilferage and improve your bottom line. To learn more, request a demo today!
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