The short answer is yes. Today’s guests expect digital convenience, and the beauty and wellness industry is finally catching up to the likes of Starbucks and Uber in providing a frictionless experience.
With the right salon booking software, guests can self-serve through a business’s branded mobile app. Management has the option of approving online booking, providing control of the salon client appointment book. With Zenoti, you can even block online booking for guests who tend to cancel late or not show up at all.
On top of enhancing guest convenience, a customer mobile app reduces calls to your front desk, relieving your staff as well.