Your Zenoti account was upgraded with the latest features on September 15. We’ve made user interface improvements, added reports, and extended capabilities around employee management. Here’s what’s new.
APPOINTMENT BOOK AND POS
REDUCE NO-SHOWS, CANCELLATIONS AND APPOINTMENT DELETIONS
Are you seeing too many customer no-shows, cancellations or front desk deleting appointments? You can now enforce front-desk to enter a comment when any of these tasks are performed. The Appointment Details Report shows all no-shows, cancellations and deletions along with these comments for quick scanning.
GUEST HISTORY MAKEOVER
The new design for the guest history page will help you find what you’re looking for faster. We’ve reordered tabs, moved actions closer to item names, and fixed height of windows to give you a streamlined view of information.
A NEW ICON TO IDENTIFY A SERVICE WITH AN ADD-ON
A new icon will now display on an appointment block, if that service has add-ons purchased. For example, you might want to quickly see if a massage service has an add-on like aromatherapy or hot stones, in order to prepare the room ahead of time.
PAYING WITH A GIFT CARD JUST GOT A LITTLE BIT FASTER
To redeem value on a gift card, you no longer have to enter the gift card number, but can simply select from a list of gift cards to redeem from. You’ll also notice that prepaid and gift card balances now show separately in the POS.
DEFINE SERVICE COMMISSIONS AT THE EMPLOYEE LEVEL
Previously, you had to define commissions for a service or for a job. For example, all hair cuts resulted in a 40% commission, or a senior stylist would earn 40% commission on a haircut, while a junior stylist might earn 30%. You can now define commission rules for each employee individually. This enables you to separate job role from the commissions that are awarded. In the same example, you can reward one of your senior stylists with a 50% commission by defining that at employee level.
COMMISSIONS ON SERVICE ADD-ONS
You can now assign commissions on any add-ons to a service.
ASSIGN COMMISSIONS AT PRODUCT LEVEL
Previously, you could define tiered-commissions for product sales at job level. You can now define commission rules for each product individually. Encourage employees to sell slow-moving products by assigning product-specific commissions.
MODIFY SERVICE TIME AT EMPLOYEE LEVEL
You can now define the time taken to complete a service for each employee. This helps when you have junior employees that might take longer than the standard time for a service or senior employees that work faster than typical. For example, a leg waxing might take most employees 30 minutes. This duration is assigned at the Service Level. A new trainee, however, might require 45 minutes to perform the same service – this duration is indicated in their employee profile and overrides the default service duration. These settings enable you to maximize employee utilization.
RESTRICT FRONT DESK FROM MODIFYING SERVICE TIME OF APPOINTMENT
You can now restrict the front desk from changing the service duration in the appointment book. This is an organization setting. Enable this setting to reduce fraud.
MORE OPTIONS AROUND FREEZING MEMBERSHIPS
You can now assign a future date to freeze and unfreeze a membership. This helps, for example, if a client informs you in March of their summer travel plans for June and July.
Further, you can choose to allow guests to use their memberships benefits during the freeze period and defer the payment to the next membership payment date.
NEW DAILY REPORTS
The following new daily reports have been added to the system. Access these reports from Center View > Admin Dashboard > Reports > Daily Reports
- Campaign Summary Report – This report provides details about the usage of promotional campaigns by customers, including how many times an offer in a campaign was redeemed, the total monetary value the campaign brought and the total monetary value awarded in discounts as part of the campaign. You’ll be able to identify your most effective campaigns and best-performing days in order to build successful future campaigns.
- Product Revenue Report – Keep track of product revenue on a daily basis. You’ll be able to identify your best-selling and slow-moving products on a daily basis and tailor your sales strategy accordingly.
- Room Revenue Report – Track revenue by room with metrics such as total hours utilized, revenue per hour and average invoice value.
- Employee Utilization Report – Track employee utilization with scheduled time, actual time in center, time spent for services and unavailable time. Use this report to track operational efficiency and cut wastage.
ADDITIONS TO DAILY SUMMARY REPORT
Your daily summary report now includes average invoice value, average service value and average product value to give you a more in-depth look into daily operations.
Want to know more about these new additions? Contact Support.