Zenoti automatically eliminates duplicate services to ensure appointment book accuracy and accounts for service duration to automatically book services in the right order (e.g., cut, color, blowout).
Employees can manage all aspects of their appointments from their mobile device, including adding upgrades or retail products to invoices, taking payments, and booking future appointments, to elevate the experience and nurture long-term relationships at the chair.
Guests can access their appointment details and profile information online and in the app. They also receive reminder messages to reduce no-shows and targeted promotions to fill available appointment slots via text message and in-app notifications.
Zenoti’s appointment management system while primarily designed to accept booking and schedule appointments is essentially designed to help you perform much more than just booking. No sooner than the client arrives at the facility, the system allows you to check in the guest, offer additional services (based on clients’ preferences), fill out intake forms, etc. It essentially streamlines your front desk to ensure that the process is quick, error-free, and seamless. As the system can easily run on a mobile, tablet, or computer, it empowers your front desk staff to elevate the customer experience and nurture a lasting relationship with the client.
An appointment management solution is designed with the aim to provide a superior customer experience throughout the entire journey. From the very onset of the process i.e. enabling your business to respond to the client 24x7x365 to ensure that they can make the payment as per their preferred mode of payment – an appointment management solution is equipped to provide a seamless experience and help your business stand out. There exists perhaps a no better way to communicate to your client that their time is important and that your business values the time they spend on making a booking. Zenoti’s appointment management solution allows customers to book an appointment in exactly four clicks.
Time and again businesses have noticed how operational inefficiencies affect the business and affect staff productivity. An appointment management system works by automating the process of accepting bookings, scheduling appointments, coordinating staff client availability, seeking prior confirmation, sending out reminders, and check-in in the client as soon as he or she arrives to enhance the productivity of your staff. With an appointment management system to rely upon, your staff will no longer have to juggle between the multiple cogs of the process and instead will be able to guide the customer as soon as he or she walks in and provide a seamless service experience.
Zenoti appointment management tool is built to ensure that your business, can reduce no-show bookings. With its state-of-the-art and intuitive communication system, the appointment management tool works behind the scenes to ensure that your staff and your client both do not have to be disappointed. As soon as a booking is confirmed, the tool maps it on the calendar and sends a confirmation to both the client and the staff. Before the day of the appointment, a reminder email or text (based on the preferred mode of communication) is sent to the stakeholders. In order to ensure that no-show bookings do not happen, the software sends an automated email seeking clients to confirm their upcoming appointments.