Customer Expectations in the Post-COVID World

Customer Expectationsin the Post-COVID World

Imagining the post Covid-19 world is challenging. You already know guests remember you for the immersive experience you create for them. But how will customer expectations change after the COVID-19 crisis passes? Now is the time to rethink your customer experience strategy and take steps to ensure guests feel safe within your facility when your doors reopen.

This whitepaper article highlights how you can expect consumer behavior to change in a post COVID-19 world – and how you can meet new challenges while elevating the guest experience.

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Dominic Blake
Managing Director, Blushes Hair & Beauty

50% increase in self-service booking.

Isabel Steward
Director of Guest Service, Douglas J Companies

500% increase in customers using digital forms prior to treatment.

Brendon Mann
Director, Epic Hair Designs

100% increase in direct mail results.

Theresa Savage
CEO, Inspa

70% drop in cancellations using Connect.

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