"Payroll with Zenoti has completely changed my life. In my previous payroll process, I had to do everything manually by location – it took about two hours. Since switching to Zenoti, I just export a report and it’s done in half an hour."

- Kelsie Hove
Operations Manager

The Challenge

With five salons in Orange County, California, OC Waxing struggled to manage operations with multiple software systems. Manual payroll processing and a lack of interconnectedness across centers stole staff time from key initiatives like marketing. These pain points prompted the switch to a single system that would boost productivity and support the brand’s growth.

The Solution

With Zenoti, OC Waxing got what they wanted most: a centralized view of company operations. Quick reports and payroll automation freed up management to focus on lost-guest acquisition: The brand used the power of Zenoti Smart Marketing to drive a few thousand visits and recover hundreds of lost guests within six months of software adoption.

Unifying operations brought an added benefit: It’s now easy to track staff performance across all five locations to ensure team members receive the credit and incentives they worked hard to earn.


  • 75% reduction in payroll processing time
  • 3400 visits driven by Smart Marketing in Q2 and Q3, 2022

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Emily Martin
Zenoti Copywriter
A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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