Automated Upsells and Add-ons
Every Booking Is Just the Beginning
Transform regular appointments into powerful revenue streams. With Zenoti’s intelligent upsell engine, salons and spas effortlessly enhance revenue, deepen guest loyalty, and elevate experiences—all without adding complexity or extra effort.
Turn Every Visit into Incremental Revenue
Zenoti Upsell engine strategically surfaces high-converting add-ons at the exact moment guests are most likely to say yes. Powered by AI and seamlessly integrated across your webstore, front desk, and kiosks, the system ensures upsell prompts feel natural—not pushy—maximizing revenue without disrupting the guest experience
Boost Average Ticket Size Automatically
AI-driven smart prompts based on guest history and service data help increase spend per visit by up to 20%.
Upsells That Feel Like Service, Not Sales
AI-driven suggestions are timed perfectly and tailored to the guest’s appointment, ensuring relevance and increasing acceptance rates.
Enable One-Tap Upsells Across Every Channel
From online booking to in-store checkout, Zenoti’s upsells work seamlessly across web, mobile, kiosks, and the front desk.
Empower Teams with Real-Time Guidance
Staff see timely scripts, prompts, and recommendations that help them confidently promote value-adds—without memorizing packages or sounding salesy.
How Zenoti Upsells Work
Step 1: Self-Service Online Booking
Step 2: Engaging Kiosk Experiences
Step 3: Empowered Front Desk & Providers
Step 4: AI Synchronization
Powerful Capabilities for Maximum Revenue
“Zenoti online booking features work very efficiently for our clients. More importantly, they’ve allow us to seamlessly upsell products and services, reminding clients and encouraging them in a big way to book and buy more.”
Ermanno Venere
Owner, Venere Salon
Integration
Seamless Integration Across Your Business
Zenoti’s upsell add-ons integrate natively with the entire Zenoti ecosystem—Webstore, Mobile App, Appointment Book, Kiosk, and Provider App—ensuring consistency and simplicity without third-party dependencies.
FAQ
How do guests see upsells during online booking?
Upsell options appear as personalized, non-intrusive suggestions based on selected services and guest history.
What types of add-ons can I offer?
You can offer a wide range of services or products, including aromatherapy, blow-dries, and product bundles. You control what’s offered per service.
Can staff without sales training use this feature effectively?
Absolutely. Zenoti’s AI generates intuitive prompts, making upselling effortless and natural for staff.
Is upsell revenue separately trackable?
Yes. Zenoti provides comprehensive dashboards clearly showing upsell performance by channel, location, and staff member.
What if a guest changes their mind about an add-on?
Guests can easily edit or remove add-ons up until their appointment, ensuring flexibility and satisfaction.
