Does your front-desk spend hours calling guests to confirm appointments, only to reach voice mail? Ease the workload with text based appointment confirmations.More than 90% of text messages are read and responded to within 90 seconds. How much time would that save you?With Zenoti you can send a text (SMS) based confirmation request the day before a guest’s appointment. If the guest responds with a confirmation, your appointment book automatically reflects that the appointment is confirmed.
Managing Cancellations or Reschedule Requests
The system makes it easy to handle cancellations, requests to reschedule, as well as follow-up with guests that did not respond. Responses from guests can be viewed in a pop-up box in the appointment book. Your front desk can scan to see who needs follow-up and take action.
Use your waitlist to fill any openings that open up. Planning your day better, helps you fill your appointment book and maximize on your revenue.
Automated appointment confirmations require text (SMS) credits. For more details, read our support article Working With Two-Way Text Message (SMS) Confirmations.Interested in setting up text-based appointment confirmations? Contact us at firstname.lastname@example.org.