A salon Kiosk is platform which essentially puts your salon or spa in the hands of the customers. An interactive system, kiosk is quite literally an off shoot of your salon both within the premises and outside at public places such as malls, and events. Within your salon premises, a kiosk works to offer seamless guest experience from the time the guest arrives to the time they leave. Outside the premises, it is used as a direct marketing tool and is the digital version of “word of mouth” promotion of your business. When used as a direct marketing tool, the platform showcases your salon’s offering and talent and also helps accept new bookings. Aside the above a kiosk is an easy way to also collect survey responses, educate people on hair and skin care etc.
A salon/spa kiosk manages the guest flow by providing them with a no wait experience. No sooner does the guest walks in, they land in front of a kiosk, which encourages them to do self check-in. Often placed either at the front desk or near to the front desk a kiosk helps the customer to save time by avoiding the queue and or waiting to be attended by the front desk staff. Once the check-in is completed, the guest is guided to the assigned staff for rendering of services. After obtaining the service, a kiosk can allow the guest to make the payments and check themselves out. All of it can be accomplished without any external help.
A kiosk is a great tool to engage your clients. With touchless experience gaining much traction, a kiosk helps provide the guests with a sublime experience. A self check-in kiosk allows the guests to skip the front desk and check themselves in. The staff receives an intimation as soon as the guest checks in and they can focus on service, retail support and check out. A kiosk placed strategically i.e. in close proximity to the front desk can help it gain traction with clients. Perhaps, one of the ways a kiosk elevates guest experience is by ensuring that they no longer have to wait in queue to just let your front desk staff to know that they have since arrived.
The one word answer to the question is, “Yes”. In order for your brand name to be highlighted, a Kiosk can be easily customized for your salon business. Zenoti’s salon/spa management software allows for customization such that, at all times, the software is highlighting your brand to the guests. Setting up a kiosk is fairly easy. Zenoti Go, the latest offering from Zenoti transforms the guest experience by offering a completely seamless experience from the time of check in to check out. Zenoti Go can be easily customized to suit the needs of your business and works perfectly fine as either a customer facing app or in a kiosk.