ZenChat
Keep your team aligned on chat where work happens
ZenChat connects your team through real-time communication inside Zenoti. Staff can share appointments and guest details directly in the flow of work, without switching apps.
Your staff stays aligned, informed, and focused on guests, even when things change fast.
Built for moments that matter most
Guest arrivals. Last-minute delays. Schedule changes. Same-day updates.
Most teams handle these moments through slack, teams, WhatsApp, or verbal handoffs – tools that don’t understand the context of your business.
ZenChat keeps communication inside Zenoti, so updates are easier to send, easier to understand, and easier to act on.
Coordinate faster when things change
When guests arrive early, providers run late, or schedules shift, updates stay connected to the schedule, so everyone knows what changed and what needs to happen next.
Real-time 1:1 coordination without interruptions
Front desk and providers can handle time-sensitive moments quietly in one place. Messages include the context needed to act, without stopping a service or tracking someone down.
Send the right updates to the right people
Not every message is for everyone. Central offices or managers can seamlessly share important updates by role or location.
Keep guest information secure and compliant
Guest details stay inside Zenoti instead of being shared through personal texts or apps. This reduces compliance risk and keeps sensitive information where it belongs.
How ZenChat Works
1. Communication inside the schedule
2. One-to-one coordination
3. Group coordination
4. Targeted broadcasts
Key Features of ZenChat
FAQ
We already use WhatsApp, Teams, or Slack. Why would we need this?
Those tools are built for general messaging, not day-to-day operations. ZenChat keeps communication connected to appointments and guest details, so teams don’t have to explain context or switch tools during busy moments.
Is this just another app my team has to check?
No. ZenChat lives inside Zenoti, in the appointment book, staff app, and admin tools. Your team communicates where they already work, without opening or managing another app.
Who is this actually for, managers or the front desk?
ZenChat is used by the whole team. Front desks use it to coordinate changes, providers use it to get the right context without interruptions, and managers use it to share updates clearly without repeating themselves.
Will this work as we grow or add more locations?
Yes. ZenChat supports communication across roles and locations, making it easy to stay aligned as your team or number of centers expands.
