Indira Salon & Spa implements seamless interactions with clients and the team

We've been in business since 1998. We started out as a small salon and spa. Tracey was the hairstylist, and I was actually running the front desk. We were looking for a solution that was a single solution that was going to provide all the things that we were doing, but doing it in one consolidated place. One of the features that we really utilize is the two-way texting with our guests and our team. It has allowed us to connect with people.

In this generation, people aren't answering their phones anymore. They're not even listening to their voicemail messages. And so, it's great that we can communicate with them easily about their appointments or maybe for our team, when they're supposed to be starting their day.

If one of our team members is sick and we need to jump on what's going to happen next, I can log on, I can quickly send out a text message to all their guests, easily get them rescheduled with that team member on another day, or actually maybe even schedule them with another team member on the same day. So, this happens almost every single day. And so, it really allows us to speed things up in time. No one really even notices that someone has actually called in sick. It also has helped us to maximize our books. If we have a cancellation or a no-show, we can usually text the next guest and ask them if they would prefer to come a little bit earlier. And a lot of times, because we're so busy and they [guests] are just booking at the time that it's available, and we might have really tight schedules. So, they actually really appreciate this. I'll just send out a text message, let them know we had a cancellation, if they'd like to move up or not. And a lot of times, I'm able to fill those gaps and keep our books really efficient.