Zenoti streamlines multi-location ops and guest experience for Gene Juarez
Gene Juarez has been around for 52 years now. I think our clients love us because we continue to raise the bar for what our services should look like. We keep up with trends. We, provide a best-in-class experience, and we love our guests, so they love us back. I've been as a Zenoti user since, I think, 2018. I'm in my second company, and I can't imagine using another product.
Zenoti's continuous innovation has really impacted our brand's ability to continue to innovate. So, from the customer app to the stylist app to, just new features and tips and tricks that you all publish, has really made it easy for us to find new ways to talk about our business and support our artists in keeping their books full.
Our service providers love the ability to see their schedule, to make adjustments to their client books right from the app, to add products. Zenoti Go has been a real game changer for us. And, if the front desk is busy, then the service providers can just help the guests or really the guests can help themselves, pay, and get out of there.
The membership tool within Zenoti makes it very easy to both manage our memberships as well as to change them over time as our customer dictates.
We use the analytics portal a lot to really dive deep into our business and what's going on, customizing KPIs for ourselves, for our artists.
Zenoti makes that all so easy. I'm usually checking sales at the end of the night. It's a sick habit that Zenoti makes really easy for me to just see, okay, 'What happened today?' And, you know, what do the books look like tomorrow? It's just incredibly plug and play.
Zenoti is incredibly helpful for scaling and growth. Turning on a new location is as easy as calling your customer experience manager.
It makes it really easy to kind of figure out who's nearby, who can we look to for referrals, who can we cross market to.
Customer segmentation is key for sure in just growth and identifying how we can continue to innovate.
