Why Everlash uses Zenoti for end-to-end operations management

Everlash offers a range of lash services including extensions, liftings, and regrowth treatments. The business focuses on delivering results through customizable looks and personalized client care. According to the company, Zenoti's appointment booking system has proven most valuable to their operations. The system features numerous visual indicators, color coding, and helpful tooltips that make it intuitive enough for front office staff to navigate with ease.

The business begins each day by reviewing confirmed appointments in Zenoti, which allows the team to prepare treatment rooms, equipment, and necessary inventory during their morning briefing. Once treatments are completed, the checkout process—including payment processing and feedback collection—can be accomplished efficiently within approximately five minutes.

Everlash credits Zenoti with enabling faster business scaling, noting that opening new locations now primarily requires securing the right space and hiring appropriate staff, while Zenoti handles the operational backend. The company values the platform's comprehensive customer management capabilities, reliable financial and checkout systems, and integrated inventory modules.

Looking ahead, Everlash plans to expand throughout different regions of Indonesia. The company believes Zenoti will support this growth objective, emphasizing that the strong client-provider relationship and trust they've developed with Zenoti positions them well for a sustained long-term partnership.