Harmony Skin & Wellness Clinic modernizes operations with Zenoti

Harmony Skin and Wellness Clinic has been operating for the past 24 years as a women-owned and operated business with a mission to empower women through aesthetics. According to the clinic's leadership, their dedication to exceptional service is what keeps clients returning to Harmony Skin and Wellness Clinic. The decision to choose Zenoti came after using outdated software that wasn't keeping pace with modern requirements.

The clinic's team now has accessibility through iPads, while clients can utilize mobile check-in options in advance. The clinic also appreciates Zenoti's point of sale system for streamlining their entire practice. Their previous booking software had limitations, particularly as clients increasingly seek online booking capabilities. There was also confusion regarding providers' ability to access their schedules.

With Zenoti, the clinic can run operations from any location while providers view their schedules and clients book appointments at any time. Prior to Zenoti, the practice was paper-based, which involved extensive charting and storage requirements. The clinic now handles everything through digital forms, with providers completing treatment records on their iPads. Clients can fill out forms on iPads or even complete them at home before their appointments and submit them via email.

Previously, commissions had to be calculated manually. Zenoti's payroll system has streamlined this process significantly. With numerous providers at different commission levels, the clinic can now adjust and set commissions appropriately for each individual.

The clinic's future plans may include expanding to a second location, which was one of the reasons for selecting Zenoti. The platform provides the capability to track multiple locations, which is considered one of its key advantages.