Skin Laundry Plans for Expansion Opportunities with Zenoti

Zenotiis partnering with Skin Laundry to provide solutions needed to meet new growthopportunities. Skin Laundry is a leading membership-based skincare brand with24 locations across the United States, United Kingdom, Hong Kong, and Dubai.Skin Laundry is moving from Booker to Zenoti as its cloud-based softwaremanagement solution.

Knownfor delivering exceptional facial services, Skin Laundry required a solutioncapable of data centralization to assist rapid expansion. This caused SkinLaundry to invest in other custom-developed solutions, which added unnecessaryoperational costs. Zenoti’s technology – designed for multi-center brands –provided the solutions Skin Laundry needed. Skin Laundry now benefits fromall-in-one solutions that improve data reporting and marketing strategies –among other improvements.

Zenotiprovides Skin Laundry software that creates a centralized shared database – asingle source of truth – across locations. As Skin Laundry continues to grow,Zenoti’s powerful technology will unify operations and streamline management byproviding convenient insights into everything from inventory, employeeperformance metrics to personalized marketing appeals across the organization.

WithZenoti’s smart marketing solutions, SkinLaundry can reach the right customer, with the right message, through theright method. Skin Laundry will use their new automated marketing capabilitiesto communicate with customers effectively. Customers may receive an automatedtext message and/or email sharing aftercare recommendations, reminders to booktheir next appointment, new policy updates, and check-in instructions.Centralized data allows managers to create targeted marketing campaigns basedon a wide array of data about every customer, improving the effectiveness ofmarketing campaigns.

Poweredby Zenoti Go, Skin Laundry now also offers customers a branded mobile app thatmeets new post-COVID expectations and – importantly – elevates guests’experiences. With the new app, Skin Laundry customers can now check-in from theparking lot or upon entering clinic doors through geofencing technology – noneed to interact with front-desk staff. Service providers receive an immediatenotification of their arrival, reducing customers waiting in the clinicreception. During visits, Skin Laundry service providers can revise customerinvoices to add upgrades from using their employee-facing mobile app. Atcheck-out, customers avoid commonly touched POS equipment and pay, rate, andrebook from the convenience of their mobile devices. Staff members receiveimmediate payment confirmation notifications.

Zenotiis also proud to offer Skin Laundry support in local languages for digitalforms and software support in many areas globally, including Chinese for theirHong Kong locations. Zenoti empowers Skin Laundry to grow globally withunprecedented personalization.

“SkinLaundry is growing, and we need advanced technological solutions to support ourgrowth. We are proud to deliver exceptional services to our guests. Zenotihelps us make sure that, despite rapid growth, we deliver unforgettableexperiences that keep our customers coming back. Zenoti’s all-in-one solutionsand data centralization make creating these experiences possible,” said ChrisCarey, COO of Skin Laundry.


Zenoti provides an all-in-one,cloud-based software solution for the spa, salon and med spa industry. TheZenoti platform is engineered for reliability and scale, harnessing the powerof enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas andsalons in more than 50 countries. Zenoti allows users to seamlessly manageevery aspect of the business in a comprehensive mobile solution: onlineappointment bookings, POS, CRM, employee management, inventory management, built-inmarketing programs and more. Zenoti helps clients streamline their systems andreduce costs, while simultaneously improving customer retention and spending.

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Dominic Blake, Blushes Hair & Beauty
Dominic Blake
Managing Director, Blushes Hair & Beauty
Isabel Steward, Douglas J Companies
Isabel Steward
Director of Guest Service, Douglas J Companies
Brendon Mann, Epic Hair Designs
Brendon Mann
Director, Epic Hair Designs

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