The Brazilian Hot Wax Company centralizes multi-site management

Operating in London for 13 years, the Brazilian Hot Wax Company focuses on natural products and treatments. They manufacture their own wax using natural ingredients that deliver visible results for clients.

This year, they're performing significantly better than in previous years. They've implemented various features in the software that have helped them tremendously. For instance, the free therapist feature automatically reassigns therapists to loyal guests who request their preferred provider, as long as the therapist's current client hasn't expressed a preference, ensuring those loyal guests get first pick. The feature has increased their appointment volume. They're also running marketing campaigns, referrals, and promotions through Zenoti's tools.

The owner wants to open more locations, making Zenoti the right platform for them. Before Zenoti, they used software that was more suited to classes. As a beauty salon, they needed functions that software was lacking.

Migrating to Zenoti in 2020 transformed how they manage the salon. Tasks that used to take days are resolved with just one click. The variety of reports offer instant views into how the salon is performing, helping identify opportunities for improvement. The waxing salon's four years with Zenoti have been excellent.