Spas and salons survive on repeat business from regulars. Loyal customers provide predictable revenue and help you meet monthly revenue targets. As you cannot rely on finding new customers every month, you have to retain your customers. The cost of high customer churn is enormous — when you lose customers, you lose revenue.

In this eBook, you’ll learn how to establish a core group of customers as regular customers for life. And, you’ll see how easily you can consistently provide world-class experiences to every customer.