The chain unified operations across five locations and implemented online booking to attract more guests.

The Challenge

With a lean staff managing five locations, J Sterling’s needed to:

  • Reduce reception desk involvement in booking appointments.
  • Eliminate the hassles of paper intake forms.
  • Move away from manual data entry and separate software systems.

The Solution

After implementing online booking, monthly appointment volume increased 40 percent over six months. By adding and promoting gift cards, J Sterling’s earned $286K more revenue from October 2021 through April 2022.

The Zenoti platform brought the following benefits, too:

  • Centralized operations across all locations –leading to scalable growth.
  • Digital, fully integrated intake forms.
  • Customizable email and SMS guestcommunication.
J Sterling's Wellness Spa Case Study Stats
It would be impossible to grow beyond how far we have come if we were with the old system.

- Max Thakkar,
Zenoti has a really great online booking system where guests can book at their convenience, anytime.

- Tina Thakkar,

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Emily Martin
Zenoti Copywriter
A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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