Contents

The chain unified operations across five locations and implemented online booking to attract more guests.

The Challenge

With a lean staff managing five locations, J Sterling’s needed to:

  • Reduce reception desk involvement in booking appointments.
  • Eliminate the hassles of paper intake forms.
  • Move away from manual data entry and separate software systems.

The Solution

After implementing online booking, monthly appointment volume increased 40 percent over six months. By adding and promoting gift cards, J Sterling’s earned $286K more revenue from October 2021 through April 2022.

The Zenoti platform brought the following benefits, too:

  • Centralized operations across all locations –leading to scalable growth.
  • Digital, fully integrated intake forms.
  • Customizable email and SMS guestcommunication.
J Sterling's Wellness Spa Case Study Stats
It would be impossible to grow beyond how far we have come if we were with the old system.

- Max Thakkar,
Co-owner
Zenoti has a really great online booking system where guests can book at their convenience, anytime.

- Tina Thakkar,
Co-owner

For more information visit zenoti.com or contact sales@zenoti.com

Share
Emily Martin
Zenoti Copywriter
A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

What you should do now

When you're ready, take a look at ways we can help you grow.
See us in action
We'd love to demonstrate what we can do for you, and how you can grow your business with us.
Get a Free Demo
Get industry tips
Sign up for news, tips, and inspiration delivered directly to your inbox.
Sign Up

Growth software that nearly 30,000 businesses trust

Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.

Recommended Reading

Contents

The chain unified operations across five locations and implemented online booking to attract more guests.

The Challenge

With a lean staff managing five locations, J Sterling’s needed to:

  • Reduce reception desk involvement in booking appointments.
  • Eliminate the hassles of paper intake forms.
  • Move away from manual data entry and separate software systems.

The Solution

After implementing online booking, monthly appointment volume increased 40 percent over six months. By adding and promoting gift cards, J Sterling’s earned $286K more revenue from October 2021 through April 2022.

The Zenoti platform brought the following benefits, too:

  • Centralized operations across all locations –leading to scalable growth.
  • Digital, fully integrated intake forms.
  • Customizable email and SMS guestcommunication.
J Sterling's Wellness Spa Case Study Stats
It would be impossible to grow beyond how far we have come if we were with the old system.

- Max Thakkar,
Co-owner
Zenoti has a really great online booking system where guests can book at their convenience, anytime.

- Tina Thakkar,
Co-owner

For more information visit zenoti.com or contact sales@zenoti.com

Share

Share this case study

We’ll keep you up-to-date with our newsletters and how you can grow your business.
Download PDF
Emily Martin
Zenoti Copywriter
A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

Request your personalized demo

Your success is our goal. To get your solution just right, here's what you can expect: 

  • A conversation about you: Your business, your goals, and unique business needs
  • A technology expert who'll identify the best ways to streamline your operations
  • A personalized review that addresses your specific needs and business demands

By requesting a demo, you agree to receive communication from us. We’ll handle your info according to our Privacy Statement. By entering a phone number, you consent to receive phone calls and SMS from us.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.