We manage over 15,000 leads every month on Zenoti, and our referrals generate up to 8% of new business, underscoring Zenoti’s impact in driving our growth through successful lead management and customer acquisition.
– Arpit Goel, CEO, Berkowits Hair and Skin Clinics
The Challenges
Berkowits Hair and Skin Clinics, with 27 clinics across 9 cities, faced challenges in scaling their operations and improving customer experience. Managing appointments, tracking client preferences, and acquiring new customers were becoming increasingly complex and time-consuming.
The Solutions
- Utilized Zenoti to track re-bookings per technician and identify high-spending clients
- Implemented Zenoti’s inventory management features, to optimize product consumption and reduce pilferage
- Leveraged Zenoti’s referral feature to generate up to 8% of their business
- Automated lead creation and follow-up using Zenoti’s leads management functionality
Impact
- 8% New business generated from referrals
- 100% Automated and streamlined workflows
- 15K+ Leads managed on Zenoti every month
https://cdn.prod.website-files.com/6103d7500a0d507d3f6f48a7/68626828124cc1c581c26812_Berkowitz.pdf
