Smart Marketing enables the medspa to send automated campaigns to improve visit frequency.

The Challenge

5th & Wellness wanted to increase the number of regular customers by reengaging patients who had not visited their medspa in over three months. They needed a solution that would send out targeted campaigns to lost patients to improve visit frequency and generate additional revenue.

The Solution

Zenoti Smart Marketing helped 5th & Wellness turn lost patients into repeat visitors. Automated email and SMS campaigns target patients at the right time and offer personalized incentives that encourage them to book their next visit. Patients are now booking more repeat visits, which has led to more revenue for the business.

  • Segment and engage patients based on visit frequency
  • Generate additional revenue with personalized incentives
  • Send reminder campaigns to boost sales of specific services
5th & wellness case study stats
"We’ve recovered 84 patients, generated thousands in revenue, and seen a boost in bookings thanks to campaigns that offer personalized discounts to patients. We love Smart Marketing as it improves visit frequency while we focus on running our business."

- Karissa Dickerson
Chief Operations Officer,
5th & Wellness

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Emily Martin
Zenoti Copywriter
A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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