The Best Thing Since Sliced Bread - Online Booking For Your Spa Or Salon

By Emily Martin

June 19, 2015

Online booking isn't new, but certainly an increasingly powerful tool for spas and salons. If you don’t already allow customers to book appointments online - via your website or a mobile app - or if your online isn't driving customer loyalty, engaging customers or making operations easier for you  - this is a must read article on why customer self-booking is so critical in today’s world.

24/7 Accessibility

Customers sometimes can’t reach your front desk to book an appointment; perhaps your receptionist is too busy to promptly attend to all calls, or the customer calls after your center hours. Either way, you’re losing business opportunities and offering a poor experience to your customer. With online booking, you can fully automate appointment bookings and no longer rely wholly on someone being present to pick up a phone. It’s easy, quick and automated – and something both you and your customers can be happy about.

Upfront Payments Mean Fewer Cancellations

Online booking software (like Zenoti's webstore and mobile app for customers), should allow you to enforce payment when the customer books an appointment. This translates into fewer no-shows and cancellations.

Frees Up Your Front Desk

With customers booking their appointments online, your front desk saves time as they handle fewer incoming calls and also don't have to bill the customers post appointment (if you choose to enforce upfront payments). This means they're able to offer better experiences to customers at the center. Online booking software (whether it's your website or a mobile app) should 100% integrate with your appointment booking software. This means:

SMS Appointment Confirmation
  • The appointment book immediately and automatically reflects any new appointments. (Or, if you only accept online appointment requests, then your appointment book should immediately alert the front desk with the request.)
  • The appointment book should automatically send a text message (SMS) or email confirmation to the customer.

Promote Your Services & Engage With Customers

Engagement is critical - whether it’s how your front desk and stylist interacts with customers, or how a visitor interacts with your website. So how can a website promote services and engage with customers? We've thought about it a lot at Zenoti, and here's what we've found -

  • Customer reviews matter! Publish your reviews where they matter - if a customer is looking at your “Signature Massage” page, why not show a few killer reviews of the service? (Sounds hard, but it's not. With Zenoti, collecting and publishing reviews are easy!)
  • Use images and videos that are fun, instructional or simply video testimonials from customers. The more time a visitor spends on your site, the more likely they are to book that appointment.
Twitter and Facebook Logo
  • Let customers share. Ensure social media buttons  are prominent and let them promote your services for you.

As you can see, online booking can and should offer highly effective methods to drive your spa and salon business. And, when done right, online booking just might do a better job at promoting and supporting your customer's needs than traditional methods. Customer self-booking can be so much more powerful than just asking customers to fill out a form on your website. If you’d like to see how Zenoti empowers your online booking experience, request a demo >

Click to register for demo
Interested to learn more? Book a free demo
Orange color button
Free Demo

Emily Martin

Copywriter, Zenoti

A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

Zenoti Appointments

Orange color button
Learn More

Zenoti Payments

Orange color button
Learn More

Latest Post

View All


View All
See how Zenoti can help your business grow
Orange color button
Book A Free Demo
Dominic Blake
Managing Director, Blushes Hair & Beauty

50% increase in self-service booking.

Isabel Steward
Director of Guest Service, Douglas J Companies

500% increase in customers using digital forms prior to treatment.

Brendon Mann
Director, Epic Hair Designs

100% increase in direct mail results.

Theresa Savage
CEO, Inspa

70% drop in cancellations using Connect.

See us in action

We’d love to demonstrate what we can do for you. Fill in this form & we’ll contact you within 24 hours to schedule your free demo.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.